Verified review
2/10 Terrible
Gurhan C.
28 Oct 2026
Liked: Check-in, location
Disliked: Communication
The house is beautiful, and the rooms, beds, and furnishings were in good condition. However, several issues with the kitchen and amenities significantly affected our stay.For a property advertised to sleep 14, the kitchen was not adequately equipped for a large group, and the pots and pans were in poor condition. In the game room, every pool cue was broken, the ping-pong setup was in poor condition, and the PlayStation did not work.Our biggest disappointment was the jetted tub in the primary bedroom, which we could not get working. I spent approximately 13 hours exchanging messages and speaking with multiple representatives to try to resolve the issue. I first reported it in the morning, but by around 8 p.m., it was still unresolved, and I was told it was too late to send anyone out.Meanwhile, I continued receiving automated messages requesting a five-star review while the issue remained unresolved.Although the house made a good first impression, the lack of adequate kitchen equipment, broken game-room items, and unusable jetted tub detracted from our stay. We expected the amenities to be in working condition and reported problems to receive timely attention. Overall, our stay was disappointing because of the number of issues and the lack of resolution.My review was rejected for being unrelated to the stay or not mentioning the property. However, it specifically describes not enough the property’s kitchen equipment, broken game room and not working indoor hot tub
Stayed 2 nights in Oct 2026