Lincoln Resort Condo w/ Pool Access - Near Hiking!

Hi Alicia, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following: - While we try to accommodate all of our guests' comfort, mattress taste is subjective, and we have never received any complaints about this in the past. Both of our mattresses are considered to be firm and we're sorry the mattress didn't meet your preferences. - It has been a very wet, damp, and rainy season. The hallways are common areas for ten different vacation homes. We wish you had reached out during your stay so we could have tried to relocate you to another unit in a different section of the complex. - Unfortunately, although we work hard to provide a great environment for all guests, external factors like the neighbors are simply out of our control. We always work with guests if issues arise and apologize that we were unable to come to the resolution you were hoping for. We truly go above and beyond for our guests, and we are confident that future travelers will have a relaxing experience!

Hi Meg, thank you for your review. We wanted to pass along the following response from the owners: "We wish you had contacted us during your stay so we could have taken care of anything you may have needed! -We are in the process of replacing the builder-grade window cranks with Andersons. Because of so many winter rentals, this has been a bit difficult to schedule without impacting the guest's privacy. If we had been alerted, we would have instructed our maintenance staff to go in and open the windows. As far as the ceiling, there is about a two-foot by two-foot damaged area where we had a leak this winter. Again, because of scheduled reservations, maintenance has been unable to address this. -There is a sign in the unit that alerts guests as to where replacement light bulbs and batteries can be found (in the cabinet above the refrigerator). -As far as updating the unit, in the past two years, we have installed laminate flooring, ceramic floor tiling in bathrooms and on the kitchen backsplash, and Trex decking on the outside patio. We have also purchased all new bed linens. -We truly apologize for your concerns and they will be addressed as soon as possible. Thank you for your valuable feedback and your stay."

Hi Karen, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: -We communicated with you multiple times during your stay. We hadn't had these concerns from previous guests, and you stated they didn't need to be addressed until you checked out. -After you left, we had our maintenance man check on your concerns. He found that a plug for the lamp was not completely engaged in the outlet. He found no leaking faucets. He did find one noisy ceiling fan, which will be replaced in a few weeks. We appreciate feedback your feedback.