Everything about renting this villa for two weeks was easy, smooth, organized and well communicated. Just after paying our final payment a few weeks before our trip to Florence, Carlotta sent us so many details about restaurants in the Bagno a Ripoli area by the Villa and Florence proper. Wonderful choices!The check-in information and communication was very thorough. At check-in, Giocomo met us at the villa, carried our luggage upstairs for us, and gave us a very thorough tour of the property. He was so very helpful throughout our stay. Always pleasant, always responsive. The owners very thoughtfully stock up a few essentials for guests, which is so considerate and greatly appreciated. Milk, fresh eggs, bread, butter, water, fresh fruit, coffee and a bottle of Chianti. If you’re exhausted from traveling, there’s no need to go grocery shopping right away. It can wait a day. The villa is truly gorgeous and incredibly well maintained. The bedrooms were inviting, roomy and comfortable. The bathrooms were well stocked with shampoo, conditioner, body wash and hand soap. This villa was an extraordinary place to bring our family together in the hills outside Florence. We cooked many meals at home taking advantage of the fully stocked kitchen and thoroughly enjoyed local restaurants the other nights. We would rate this rental a 15 out of 10 if we could. It was all we hoped it would be. Gorgeous home in a beautiful setting.