2/10 Terrible
Jill F.
11 October 2024
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Major leak/sewage problem
We had to cancel our reservations. Here’s why:
1. The unit had a major plumbing leak which led to standing sewage water underneath the stove and dishwasher.
2. There was no base at the bottom of the stove which was how we were able to notice the sewage water and leak.
3. There were exposed electrical wires underneath dishwasher sitting lying in the water.
4. Owners claimed to have no idea despite their unit being on the market to sell.
5. Sewage flies all over the room.
6. The smell of the unit was musty and just awful.
Overall, the property is absolutely beautiful. We love it at Papakea and we were so disappointed this happened to us. VRBO did a great job helping us with this issue. The owners do not have a property manager, rather they only have “handymen” which turned out to be a husband and wife. We spent hours on the phone with VRBO, and emailing the resolution team to resolve the issue. The owners finally admitted the kitchen needs to be restored, which should include the kitchen cabinets. We had to find different accommodations and are currently awaiting reimbursement for the night we were still checked in at papakea but had to move.
Jill F.
Stayed 7 nights in Oct 2024
