Cozy studio unit at The Atrium Resort Providenciales, Turks & Caicos

Dear Eric, In response to your review: (1) Thank you for your kind words regarding the pool. (2) It is clearly stated that studios do not feature a patio/balcony and no views. (3) The property is not a "night life" atmosphere. Guests come here for peace, quiet, and tranquility. (4) It is not advertised that there is a swim-up bar as an onsite amenity, however the onsite convenience store (which is independently operated by a third party) does sell wine, beer, and spirits. (5) It is strongly recommended to rent a car if visiting.

Dear Kristen, In response to your review: (1) Please note that we do not advertise as having a pool bar as an onsite amenity. We also do not advertise any onsite restaurants. (2) The convenience store is rented out/operated by a third party, and operate based on their operating hours. It sounds like this vacation did not meet your expectations in terms of budgeting for it. It is the responsibility of travelers to conduct research prior to traveling as this will assist with proper planning.

Dear Michelle, In response to your review: Your description and comments of the room is not accurate. Units are checked by housekeeping and maintenance prior to arrival to ensure all is in order prior to check-in. We follow strict cleaning, sanitation, and disinfecting protocols. Surfaces, floors, and high touch areas, such as door knobs and pulls, remote controls, light switches, etc. are sanitized, cleaned, and disinfected with premium brand name products which kill 99.9% of germs, viruses and bacteria, including coronavirus. You sent us a question, prior to arriving, about the studio, and were clearly informed that the studio unit does not feature a patio/balcony, and no views. In addition, your comment about the unit being filthy and that dishes smelled in inaccurate. Whenever a guest checks-out, dishes are always cleaned in the dishwasher at a high temperature/heat. Your description of the onsite gym is also inaccurate. The floors are mopped on a daily basis and equipment is checked by maintenance staff on a regular basis. Also, the listing does not advertise that there is a pool bar onsite. Your rented a condo unit, and only a starter kit of items, such as laundry detergent is provided. Guests are responsible for their own items once the starter kit runs out. The guests who stayed in the same unit before you and right after you did not have any complaints whatsoever. It sounds like you were looking for a full-service hotel experience, however that is not what is advertised. It sounds like you booked this listing without conducting proper research.