We came and found out we had no tv access as the internet connection was down. It took two days to get that resolved at 10:30pm on the second night. We had many things pool and hot tub that were not being heated. After a few days the hot tub heat was turned on, was told it would be turned on as complementary. We told the managing company we didn't want the pool heat turned on as that would be an Additional fee to turn it on. Was never disclosed in the contract that neither would not be operating with heat.
Many of the screens on the pool in closer were broken and ripped. One large panel was fixed. But the door screen to the pool enclosure wasn't and neither was the screen door to the sliding glass back door. It was ripped and the frame was bent. Photos were taken and submitted to the property management company. Also we found mold on the trim to the downstairs master bathroom shower trim. Took a photo of that as well and submitted it. Also from maintenance came to fix by scraping it off, treating and painting the shower trim. He also fixed the jacuzzi tub handle as it came off as there was never a screw in the handle to hold it on. Photo was taken and submitted to property management company. That was also fixed. My husband fixed the large white light fixture from the vaulted living room area. That was photographed and sent into property management company as well. How was very dusting and not sure when the last time it was deep cleaned. After all of the above items were somewhat addressed we had an ok time at the house. Our first experience with Vrbo and not sure I can fully trust our next experience with this same property. It could've been a better experience as our vacation didn't feel like a vacation with dealing with all the repairs and maintenance that needed to be addressed. Causing us to lose two days with no internet connection, no tv, heat in hot tub, broken screens, tub handle, mold in bathroom and overall issues. Was hoping for a better experience and less hassle.