Coastal Retreat - Modern beach house at Murramarang South Coast Walk.

Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the property and its beautiful location, although we're sorry that aspects of your arrival affected your overall experience. We understand how frustrating it must have been to experience difficulties with the check-in process. For security reasons, access details are only released once the required guest verification and registration have been completed. Unfortunately, we were unable to send the check-in information earlier because not all of the required guest details had been received. As soon as this was finalised, the access information was issued. Our guest support team is available to assist throughout each stay, and while they are not locally based, they work closely with our local maintenance and housekeeping teams whenever on-site assistance is required. Regarding the hot water, the instructions are included in the digital guest guide as the system is designed to be switched on by guests when needed. We appreciate your feedback that this information could be made more prominent and will review how it is presented to make it easier to find. We're also sorry to hear about your interaction with a local resident. While they are not associated with our property or management, we understand how this could have been an unwelcome experience. Thank you again for your comments. Feedback like yours helps us identify areas where we can improve the guest experience, and we appreciate you