2/10 Terrible
Elaine D.
21 December 2022
Liked: Cleanliness
Disliked: Communication, listing accuracy
Inconvenient and Unsafe
SITUATION:
Winter Family Vacation 2022
Couple and 4 kids
UNSAFE: Although it snowed in Big Bear on Dec 11 and 12, when we checked in on Dec 17th, the driveway is still full of snow and ice. The street directly in front of the house is all ice. When we tried to drive into the driveway, our rental suburban was sliding on the ice. The contact person's husband was hesistant but had to drive our car into the driveway.
INCONVENIENT: When it was time for our family to get out of the driveway, we kindly asked the contact person, Karen, to clear the driveway of snow but were told that because it snows in Big Bear, there is nothing they can do, although our family saw and passed by atleast 3 different houses down the street whose driveways were clear of snow or ice. My husband and I applied the tire cable hoping that it will help us get out of the driveway safely. With our whole family in the car, my husband started slowly backing out and immediiately got stuck in the snow in the driveway, while the back wheel spinning in the ice directly in front of the driveway and the car sliding sideways toward the tree and the rock which almost hit our tire. We had to call the towing service, paid $320 and our teenage kids had to walk to the snow tubing place on a 30 degree weather that night. For 3 days, we had asked the property contact person, Karen and the Property Management Company, Evolve, to clear our driveway of snow and ice or provide an alternative parking but to no avail so our family started looking for an alternative parking ourselves. So, for 3 days and 3 nights, our whole family would walk a mile to the property after our kids get back from snow boarding and wake up early and walk another mile to get to our car from the property on a 20-30 degree weather. At times, we would order to-go meals early on during the day or have it delivered at night so we dont have to walk back and forth to our car.
(Sorry, but unable to attach a picture here)
CONS:
The property's location is close to where we needed to be, the house is clean, modern and has all the amenities we needed BUT is it worth renting during winter? The unfortnate answer is NO.
Elaine D.
Stayed 3 nights in Dec 2022
