Entire home

Luxury 6br/6bth at Champions Gate 290

Photo gallery for Luxury 6br/6bth at Champions Gate 290

8891-101-77
8891-101-69
Kitchen and dining space
8891-101-88
8891-101-93

Reviews

9.0 out of 10
Wonderful
6 bedrooms5 bathroomsSleeps 13

Popular amenities

  • Pool
  • Spa pool
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi

Explore the area

View map
Davenport, FL
  • Place, Highland Reserve Golf Club
    ‪3 min drive‬
  • Place, ChampionsGate Golf Club
    ‪4 min drive‬
  • Place, Northeast Regional Park
    ‪5 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪40 min drive‬

Rooms & beds

6 bedrooms (sleeps 13)

1. King (Downstairs)

1 King Bed

2. King (Upstairs)

1 King Bed

3. Bunk full/twin (Upstairs)

1 Single Bunk Bed

4. Queen (Upstairs)

1 Queen Bed

5. Queen (Upstairs)

1 Queen Bed

6. 2 Twin beds (Upstairs)

2 Single Beds

5 bathrooms

1.Walk in shower ensuite room 1 (Down)

2. Walk in shower / Garden tub | ensuite room 2

3. Walk in shower (Downstairs)

4.Shower/ tub

5.Walk in shower

Spaces

Kitchen
Dining area

About this property

Luxury 6br/6bth at Champions Gate 290

Step into your perfect ChampionsGate getaway ✨

Welcome to this beautiful 6-bedroom, 6-bathroom home designed for unforgettable stays with family and friends. From the moment you walk in, you’ll be welcomed by a warm and inviting atmosphere that blends comfort, space, and functionality—ideal for both relaxing and entertaining.

The main floor features a spacious living area perfect for gathering, along with an open-concept kitchen where preparing meals becomes part of the experience. Whether you’re starting your day or winding down after a long one, this space is designed to bring everyone together.

Upstairs, you’ll find a variety of thoughtfully arranged bedrooms to accommodate guests of all ages, offering both comfort and flexibility for your group.

Step outside and enjoy your private pool and spa, the perfect place to soak up the Florida sun, unwind, or spend quality time with your group. Pool heat is available for an additional fee if you’d like to enjoy the water at a warmer temperature during your stay.

For added convenience, the home includes a washer and dryer for guest use (please note that detergent is not provided).

Bedroom Description:

Downstairs:
Bedroom 1: 1 King bed

Upstairs:
Bedroom 2: 1 King bed
Bedroom 3: Bunk bed (1 Full + 1 Twin)
Bedroom 4: 1 Queen bed
Bedroom 5: 1 Queen bed
Bedroom 6: 2 Twin beds

Additionally, this rental property has a doorbell camera located on the exterior of the home, pointed toward the street and front door. Please note that the camera does not record or store video footage.

Arrival Information
Please note that check-in information will be sent to you the day before your scheduled check-in date. You will receive the final details, including the door code to access the property. We encourage you to ask any questions or share any concerns you may have regarding your arrival.

Essential
Please note that while we strive to provide a comfortable and enjoyable stay, we only provide a starter supply of essential items. These include:

Two garbage bags
Toilet paper (1 roll per bathroom)
Paper towels
Dish soap
Hotel shampoo/conditioner and soap

We recommend that guests bring any additional supplies they may need during their stay, as we do not provide extra items such as detergent, liquid soap, or additional paper goods.

WE DO NOT PROVIDE SALT OR PEPPER

Extra Services
If your property has a pool, pool heat is available for an additional fee of $70 (for every five days). Please note that the system heats both the pool and spa at the same time, and it may take up to 24 hours to reach the desired temperature. We recommend arranging this service in advance.

If the property includes a grill, please note that there is a $29.95 usage fee.

Early check-in and late check-out may be available upon request for an additional fee. Please let us know at least one day in advance, and we will do our best to accommodate.

Please note that all reservations must be made by a guest who is at least 21 years old.

ChampionsGate Resort Access
During your stay, you will have access to the amazing amenities at The Oasis and The Retreat Clubhouses. Enjoy the lazy river, water slides, gym, arcade, and more, or simply relax by the pool and take in the Florida sunshine.

We look forward to hosting you and making your stay unforgettable 😊

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House Rules

Check in after 4:00 PM
Minimum age to rent: 21
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

Property # 9781355
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

About the area

Davenport

Located in Four Corners, this holiday home is near theme parks. ChampionsGate Golf Club and Reunion Resort Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Old Town and Disney's Animal Kingdom® Theme Park. Travelling with kids? Make time for Disney's Hollywood Studios®, or head to an event or a match at ESPN Wide World of Sports Complex. Take the opportunity to explore the area for water adventures such as swimming and other activities like winery tours.
Map
Davenport, FL

What's nearby

  • Highland Reserve Golf Club - 3 min drive - 4.4 km
  • ChampionsGate Golf Club - 4 min drive - 3.7 km
  • Northeast Regional Park - 5 min drive - 7.5 km
  • Posner Village - 5 min drive - 7.9 km
  • Lake Davenport - 6 min drive - 8.8 km

Getting around

  • Kissimmee Station - 30 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 31 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Love's Travel Stop - ‬6 min drive
  • ‪Chick-Fil-A - ‬3 min drive
  • ‪McDonald's - ‬6 min drive

Frequently asked questions

Is Luxury 6br/6bth at Champions Gate 290 pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Luxury 6br/6bth at Champions Gate 290?

As of 8 May 2026, prices found for a 1-night stay for 2 adults at Luxury 6br/6bth at Champions Gate 290 on 13 May 2026 start from NZ$686, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Luxury 6br/6bth at Champions Gate 290?

On-site parking is available at the property.

What time is check-in at Luxury 6br/6bth at Champions Gate 290?

Check-in begins at 4:00 PM.

What time is check-out at Luxury 6br/6bth at Champions Gate 290?

Checkout is at 10:00 AM.

Where is Luxury 6br/6bth at Champions Gate 290 located?

Located in Four Corners, this family-friendly holiday home is 2.2 mi (3.6 km) from ChampionsGate Golf Club, and within 6 mi (10 km) of Posner Village and Four Corners FC. Northeast Regional Park and Lake Davenport are also within 6 miles (10 km).

Reviews

9.0

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 15 out of 23 reviews
Rating 8 - Good. 5 out of 23 reviews
Rating 6 - Okay. 2 out of 23 reviews
Rating 4 - Poor. 1 out of 23 reviews
Rating 2 - Terrible. 0 out of 23 reviews

9.2/10

Cleanliness

9.8/10

Check-in

9.0/10

Communication

10/10

Location

9.0/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Zavier L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing stay

This was a beautiful property and a very secure stay. Loved every moment of it
Stayed 4 nights in Sep 2023
Response from VrboOwner on 5 October 2023
Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you had an amazing stay at our property and that you felt secure throughout your visit. Your satisfaction is our top priority, and it's great to know that you loved every moment of your stay. If you ever plan to return, we'll be more than happy to welcome you back for another exceptional experience.
Verified

10/10 Excellent

Olympia C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family Trip

The property was beautiful and we enjoyed our stay
Stayed 5 nights in Jun 2023
Response from VrboOwner on 6 July 2023
Thank you for taking the time to share your positive feedback regarding your family trip at our property. We are thrilled to hear that you found the property beautiful and that you enjoyed your stay with us. It is our goal to provide a memorable and enjoyable experience for all our guests, and we are delighted to know that we succeeded in creating a pleasant atmosphere for your family trip. We appreciate your kind words and the 5/5 star rating. Your satisfaction is very important to us, and we hope to have the opportunity to welcome you and your family back in the future for another wonderful stay.
Verified

10/10 Excellent

Cody M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great VRBO

Large house and close to all the parks !
Stayed 3 nights in Feb 2024
Response from VrboOwner on 12 February 2024
Cody, thank you for taking the time to share your feedback and leaving such a positive review! We're thrilled to hear that you found a large property and close to the parks. We appreciate your kind words . We look forward to welcoming you back and ensuring another enjoyable stay.
Verified

10/10 Excellent

Michelle B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Disney trip

The property was beautiful clean above and beyond expectations
Stayed 5 nights in Nov 2024
Response from VrboOwner on 14 November 2024
Thank you so much! I'm thrilled to hear that the property exceeded your expectations. We look forward to welcoming you back - Jr
Verified

10/10 Excellent

Crystal T.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great stay

The home was as described. My family and I enjoyed our stay. Plenty of space for everyone. Would stay again in the future! Highly recommended 😁
Stayed 7 nights in Jul 2023
Response from VrboOwner on 10 August 2023
Thank you for taking the time to share your fantastic feedback about your recent stay at our property. We are thrilled to hear that your experience matched your expectations and that your family had a wonderful time. It's wonderful to know that the home provided ample space for everyone and that you found it to be just as described. Your endorsement as a highly recommended guest means a lot to us, and we are delighted that you are considering a return stay in the future. We genuinely appreciate your kind words and the 5-star rating you have awarded us. It was a pleasure hosting you and your family, and we look forward to the opportunity to welcome you back and create more memorable experiences together.
Verified

10/10 Excellent

Debra S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Champions Gate

Beautiful home, clean, full sun pool, will definitely stay again
Stayed 8 nights in Apr 2024
Response from VrboOwner on 14 May 2024
Thank you for your glowing review! We're thrilled to hear that you found our home beautiful, clean, and enjoyed the full sun pool. Providing a comfortable and pristine environment for our guests is a top priority for us, and we're delighted that we could meet your expectations. We can't wait to welcome you back for another memorable stay in the future! Your kind words mean the world to us. Until next time!
Verified

10/10 Excellent

Celina P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great

We had a blast! The house was nice and big. It matched the description perfectly ! We had such a great time.
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Courtnay R.

Liked: Check-in, communication, location, listing accuracy

Florida Vacation

Overall this property was amazing! Our family enjoyed the game room and the spacious floorplan. Housekeeping neglected to clean the bathroom closest to the pool, however the rest of our stay was wonderful! Will book again!
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Kara B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful Home

We loved our stay! The home was gorgeous and close enough to the parks (about 30 mins with traffic). The only thing I wish we had more of was household essentials. The kitchen wasn’t well stocked but aside from that we had everything we needed. Highly recommend!
Stayed 7 nights in Aug 2024
Response from VrboOwner on 27 August 2024
Thank you so much for your lovely review! We’re thrilled to hear that you enjoyed your stay and found the home to be gorgeous and conveniently located. We appreciate your feedback regarding the kitchen essentials. While we provide basic items, we’ll take your suggestion into consideration as we strive to enhance our guests' experience. We hope to have the pleasure of hosting you again soon! -FB
Verified

10/10 Excellent

Jaun D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Loved it! Very beautiful home!

The home was beautiful. The rooms were so nice and roomy. Lots of stuff in the home to keep the kids and adults entertained. Would definitely rent the same house if it was available. We also enjoyed the many amenities that were available.
Stayed 6 nights in Jul 2023
Response from VrboOwner on 25 July 2023
Hello Jaun. Thank you for your wonderful review! It is great to hear that you loved your stay and found our home to be beautiful. It's great to know that the rooms were spacious and enjoyable for both kids and adults. Your positive feedback means a lot to us, and we'd be more than happy to welcome you back in the future. The pleasure was ours in providing the many amenities for you to enjoy. We hope to have you back soon!
Verified

10/10 Excellent

Rhonda B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family vacation

Great house for family to stay at. Very spacious and lots of room to spread out. The games toom was a hit and the backyard with pool was amazing. We spent lots of time swimming. Walked to splash pad and drove a short distance to Oasis Club where the whole family enjoyed the lazy river and more splash pad fun. Very enjoyable week!
Stayed 7 nights in Mar 2024
Verified

10/10 Excellent

Staci D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great vacation stay with no complaints!

We were really pleased with our stay in Orlando! The house was new, clean, large, and beautiful! Pool was warm and clean and fun for everyone. We used the pool at the resort as well and loved it. Great communication with the property manager and overall no issues. We would definitely stay here again and loved that it was in close proximity to everything Orlando. Perfect house for a large family or group of people!
Stayed 7 nights in Jun 2023
Response from VrboOwner on 25 June 2023
Hi Staci. Thank you for your review! We're thrilled to hear that you had a great vacation stay in Orlando. It's fantastic that the house met all your expectations and that you didn't encounter any issues during your stay. Thank you for considering staying with us again in the future. We appreciate your recommendation nad we hope to have the opportunity to host you again for another memorable stay!
Verified

10/10 Excellent

Ramsey S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful

house was wonderful overall. We hit some troubles with the wifi connection and the fridge shutting off on its own but the owners property manager was very quick to handle any issues we had.
Stayed 5 nights in Sep 2023
Response from VrboOwner on 1 October 2023
Thank you for your review! We're delighted to hear that you found the house wonderful overall. We apologize for any inconvenience you experienced with the wifi connection and the fridge, but we're glad to hear that our team was quick to address and resolve these issues for you. Your comfort and satisfaction are important to us, and we hope you had an enjoyable stay otherwise. If you ever decide to stay with us again in the future, please don't hesitate to reach out. We'd love to welcome you back for an even smoother experience.
Verified

10/10 Excellent

Mike C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Vacation

We had a great stay at this house in Championsgate. House was clean, communication was fast, and everything was as advertised. The house could benefit from some additional household staples like garbage bags, toilet paper, mixing bowls, plastic cups for the pool, etc but overall we had a great family vacation!
Stayed 7 nights in Feb 2024
Response from VrboOwner on 15 March 2024
Thank you for your feedback about your stay at this house in Championsgate. We're glad to hear that the house was clean, communication was fast, and everything was as advertised. Regarding the household staples, we provide garbage bags for all properties during your stay, and basic utensils are available in the kitchen. We'll take into account your other suggestions for future reservations. We hope to host you again for another great family vacation!
Verified

10/10 Excellent

Marcus C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing rental for large family.

We were able to house our family of 5 and grandparents under one roof. The house was spacious and well laid out just make sure you bring your own kitchen utensils. We had to go and but oven mits, a can opener, baking sheets and plastic cups for around the pool. The pool and hot-tub worked perfectly and when we contacted the host for anything we heard back within the hour. Thanks for the great memories we hope to be back again in the near future.
Stayed 11 nights in Mar 2023
Response from VrboOwner on 19 March 2023
Marcus, thanks for your review! We love to know that you and your family had a great time. Hope to see you soon
Verified

8/10 Good

Cortney H.

Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy

Nice house but description was not accurate

The house is very nice but unfortunately there was a glitch in the system that apparently showed us an inaccurate description of the property.. the management team did agree to compensate us for the misunderstanding, although I still haven’t received it
Stayed 7 nights in Apr 2023
Response from VrboOwner on 7 May 2023
Thank you for taking the time and sharing your experience with us. We're glad to hear that you found the house to be nice, but we're sorry that you experienced an issue with the accuracy of the property's description. We apologize for any inconvenience or frustration that this may have caused you. We understand that the management team has agreed to compensate you for this issue, and we apologize for any delay you may have experienced in receiving that compensation. We will follow up to ensure that the situation is resolved as promptly as possible. We appreciate your patience and understanding, and we hope that you will consider staying with us again in the future.
Verified

8/10 Good

Justin H.

Liked: Cleanliness, check-in, location, listing accuracy

Vacation stay

We started off good until we tried the pool, wasn’t heated, paid for heat but after several calls, ect. Was told that it didn’t work. I have 3 kids, 6,9,15. My 9 year old only wanted to go swimming so we brought floaties, goggles, ect. To ensure she had a blast. Water was freezing. I sent emails, called, ect. Just wanted heat or another house to give my daughter a great vacation. On the 3rd day a hostess stopped by to check on our stay, I informed her of the issues and she was apologetic, got the heat fixed and didn’t charge us for the heat cost and gave us a late check out.
Stayed 4 nights in Mar 2023
Response from VrboOwner on 22 March 2023
Hello Justin. Thank you for your review, we are sorry that these details did not make your stay perfect but we promise to work on it. We hope to see you again in the future.
Verified

10/10 Excellent

Rachel O.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing Weakened

I stayed at this lovely property last month from August 24th to the 27th with my family what an amazing home. From the moment booked then home till the last day I was treated and greeted with such kindness and it continued throughout my stay. The home was very clean, smell good and look exactly like it did on the website, the are very comfortable my mother didn't complain at all and she is very particular about the bed she sleeps on, the customer service representative staff were exceptional!!! they really went out of their way to make sure when ever I sent a massage or call that my issue was taking care off. Hands down IHM has one of the best vacation home customer/hospitality department so far, I love the fact that I requested a late check out and they accommodated it with a small fee of course, suffice to say our stay was amazing from start to finish, I give it a 5 star all around, my family and I will definitely return for another visit next summer for a longer time. Thank you IHM hospitality team.
Stayed 3 nights in Aug 2023
Response from VrboOwner on 9 September 2023
Dear Rachel, Thank you so much for taking the time to share your wonderful experience at our property. We are absolutely delighted to hear that you had an amazing stay with us and that you were pleased with every aspect of your visit. It's heartwarming to know that you found our home clean, comfortable, and exactly as depicted on our website. We take great pride in maintaining the highest standards for our guests' comfort and satisfaction. Your kind words about our customer service team truly warm our hearts. We always strive to go above and beyond to ensure our guests' needs are met promptly and with a smile. We're thrilled to have been able to accommodate your late check-out request. Furthermore, we'd like to extend our gratitude for being such a respectful and communicative guest. Your kindness and clear communication make hosting a pleasure, and it's guests like you who contribute to our wonderful community. Your appreciation and 5-star rating mean the world to us. We can't wait to welcome you and your family back for another fantastic stay next summer, and we promise to make it even more memorable. Once again, thank you for choosing IHM, and we look forward to hosting you again soon!
Verified

6/10 Okay

FRANCYS R.

Liked: Cleanliness, check-in, communication, location

Family vacation

Property is beautiful and well decorated. Beds are comfortable and the clubhouse is one of the best ice been to. Now the negative... the internet is non existent,i couldn't stream a movie or play any music that required wifi and no couldn't even watch tv upstairs.you can get any phone reception unless you search for it. There is no cleaning supplies except a small bottle of dishwashing soap. No sponge, No mop, and only a hand broom. We paid for the pool and jacuzzi to be heated and it they both stayed luke warm. The worst part is that i could only use both during the day because the lights in the pool did not work so it was super dark outside to let my kids out after the sun went down. Management and company did try to compensate with a late check out but tbh we had like 4 different people just walk in on us throughout the day WITHOUT knocking or anything so it kinda felt like we had to get out anyway. Overall it was ok. Not what i expected i won't spend the kind of money i spent again at this property
Stayed 2 nights in May 2023
Response from VrboOwner on 30 May 2023
Hi Francys. Thank you for sharing your feedback with us. We're glad to hear that you found the property beautiful and well-decorated. We apologize for the issues you experienced during your stay. We will work to improve all of these for future guests. We value your feedback and hope to have you back to improve your experience in the future.
Verified

4/10 Poor

Brad M.

Liked: Check-in, location
Disliked: Cleanliness, listing accuracy

July Family Vacation

We have a family of 7, and drove from WI. As soon as we walked in the smoke alarm was beeping on a 10 foot ceiling(that I had to disconnect because no one was available), the Xbox one had no controllers, air hockey table had a cut cord, the one bedroom unusable for our son because it’s hard to sleep when there is a light that is impossible to turn off., pool queue that was broken in half but set together to make it look like it was fine, dirty floors, missing light bulbs from lamps, stained sheets, key pad that only worked 80% of the time, the pool area for the community that was shut down for repairs, had salt and pepper shakers along with soap dispensers that were for decoration only as they contained no salt, pepper or soap, no pizza pans, no pizza cutter, no oven mitts, dirty walls, dirty floors (we know this because we found stuff under the couches and beds that were not ours, including 63 cents. Management did send someone over with an Xbox controller, replaced batteries in the key pad which made it worse and locked us out, and made me hang up the smoke alarm because the employee didn’t have a ladder. They explained the oasis club as well which was not the water park area close to us. For the money spent vs what we expected was not close to what was advertised and we did have fun but could have been a lot better with a little effort on their part. They didn’t really resolve the issues as they will claim they did.
Stayed 6 nights in Jul 2023
Response from VrboOwner on 29 July 2023
We sincerely apologize for the inconveniences you experienced during your stay at our property. Your feedback is essential to us, and we take your concerns very seriously. We regret that the conditions of the rental did not meet your expectations, and we understand how frustrating it must have been for you and your family. We want to assure you that we tried our best to help resolve the issues you encountered. However, we acknowledge that it was a busy time, and our maintenance team had a lot to handle, leading to delays in addressing certain problems. Regarding the missing amenities and essentials, we deeply regret the oversight on our part. We do strive to provide everything necessary for a comfortable stay, and we apologize for any inconvenience caused by their absence. In light of the challenges you faced, we have taken immediate action to rectify the situation. As a gesture of goodwill, we have already refunded a part of the money to compensate for the inconvenience you endured. Our team is committed to continuously improving our services and ensuring that all our guests have a pleasant and memorable experience. We genuinely value your business and hope that you will consider staying with us again in the future. Should you decide to give us another chance, we will do everything in our power to make your stay exceptional. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back and provide you with the excellent experience you deserve.
Verified

6/10 Okay

Alanna F.

Liked: Check-in, location
Disliked: Cleanliness, communication

Beautiful Property Horrible Property Management

I really wish that I could give this property 5 stars because it really is a beautiful property in a great location. The property management company themselves were horrible. Let’s start off with the housekeeping. The themed room with the records on the wall was filthy. One of the double beds were completely broken when we checked in, like very obvious lopsided and the housekeeper made the bed up as if it was useable. Then to make it worse the comforters (which are white) have disgusting and also obvious stains on both of them. They clearly hadn’t been washed prior to our stay, even though there is a washer and dryer on the property. To make matters even worse my sister goes to get in the ONE good bed that is available and she opens it up to find a woman’s press on nail, right there in the made up bed. It was unbelievable. How do you make up a dirty bed? We called the property manager and was told that they would be calling “maintenance” to fix the bed and to our surprise “maintenance” never came, despite me calling multiple times. No one ever even followed up with me at all. The Wi-Fi wasn’t working when we checked in and it took me contacting VRBO customer service to get someone on the phone to help me. For that issue they made ME troubleshoot their modem. The listing promised two towels per room but that was not the case. They also promised a water park but failed to explain that the water park that’s in the complex is not even open yet. The pool was heated in June 😒
Stayed 4 nights in Jun 2023
Response from VrboOwner on 30 June 2023
Hi Alanna. Thank you for your review! We are delighted that you found the property itself to be beautiful and in a great location. However, we sincerely apologize for the issues you experienced with the property management company. We understand that the cleanliness of the themed room and the condition of the beds and comforters fell below your expectations. This is not the level of service we strive to provide, and we will address these concerns with our housekeeping team to ensure improvements are made. Regarding the water park, it seems there was a misunderstanding, as there is one clubhouse under construction and another water park available for guests, and we provided the address and information in the arrival email sent to you one day prior to your arrival, we are sorry to know you couldn't enjoy the clubhouse amenities because of this. We understand the frustration this may have caused and will work to improve our communication and support processes to ensure a smoother resolution in such situations. Once again, we apologize for the inconvenience. Your feedback is valuable to us, and we will take the necessary steps to address these issues and improve our services. We appreciate your patience and hope to have the opportunity to regain your trust and provide you with a better experience in the future.
Verified

10/10 Excellent

joanska p.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Casa hermosa super grande comoda para lp que necesitaba

La mejor experiencia para toda mi familia super recomendados una casa con todo lo necesario para compartir con mi familia y tener en nuestra memoria del 1 er añito de mi bebe. ♥️ gracias ...
Stayed 2 nights in Jun 2023
Response from VrboOwner on 5 June 2023
¡Gracias por tu reseña! Nos alegra mucho haber podido brindarte la mejor experiencia para celebrar el primer cumpleaños de tu bebé. Estamos encantados de que hayas disfrutado de nuestra casa y de todos los servicios y comodidades que ofrecemos. ¡Esperamos verte de nuevo en el futuro! ¡Gracias por recomendarnos!
Verified

8/10 Good

tiffany r.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Stayed 2 nights in Oct 2025

About the host

Hosted by IHM Vacations

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Languages:

English, French, Spanish, Portuguese

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