Catskills Home w/ Swim Spa in Loch Sheldrake!

Melissa, It was a pleasure to host you and we appreciate the feedback! I’d be thrilled to host you again.

We want our guests to rest easy when they stay with us, and we apologize that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to clarify a few points:- The owner provided early check-in as a courtesy and responded promptly when you reached out about accessing the home. Their system showed the lock was functioning properly at the time, and they shared confirmation from their app. Based on the communication during check-in, it appeared the lock may not have been fully engaged when turning the knob. The owner also requested the specific error code to assist with troubleshooting, but did not receive a response.- When concerns about the hot tub were raised, the owner arranged for a maintenance professional to come out as quickly as possible to address the filters and error codes. The late-night visit was intended to resolve the issue promptly so you could enjoy the amenity, and the owner acknowledges that better coordination around timing could have improved the experience.We appreciate you sharing your feedback so we can continue improving the experience for future guests.