Our stay
1. Cleanliness of property. The property appeared to be cleaned, but as we went to the washroom it was in gross condition. We had to bleach and scrub the shower and bathroom sink as it was grimy and full of hair. Our property manager explained to us that he used the bathroom and shower before our check in, without cleaning up after. Also almost all of the towels provided for our stay were stained, dirty, or covered in hair. Property manager provided no resolution for us for these problems.
2. Check in process was difficult as the property manager had their friend bike to the property to drop a key off to us and informed us that we could not be late. There was no door code or spare key for the building and the property owner was not in town for our stay.
3. Online listing has this property as a private vacation rental, but it became clear to us that the property manager lives here full time, as he used the showers without cleaning them, had a fridge full of produce and other items that smelled, and closets were full of his clothing. We also had amazon packages delivered to the place and friends of the property manager show up to our place looking for him during our stay.
4. Communication with property manager. The property manager was contacting me through WhatsApp which is not professional as I did not share this info with him. He was dismissive of all our concerns and very rude to us when we mentioned issues like rotting food in the fridge and dirty towels.