4/10 Poor
Stewart M.
8 April 2024
Liked: Check-in, communication
Disliked: Cleanliness, listing accuracy
Not as advertised.
The building maintenance was terrible, rusted refrigerator, window and door framing in rotting state, cracked shower basin causing water to cover the floor. Tile floors badly water stained in most.Pool liner filthy above water level.
Stained badly from lack of cleaning. Too discoloured to make swimming enjoyable and therefore the pool was not used. The bbq was rusted out and unusable.
The bed in the master bedroom was advertised as 60 inches, was only 54 …an irritation every night.
The photos used in advertising were years old.
The living room had only one chair and the advertising said chairs. There were no table lamps or side tables making reading impossible after nightfall.
The four of us are seniors from Canada and this was to be the trip of a lifetime. We are more than disappointed.
The hosts kindly offered us another unit, but upon inspection, it proved to be no better. The bed..still 54”.
They have kindly arranged for a renumeration which we have accepted.
The woman who was our local contact for questions and problem solving was simply terrific.
We are astonished that VRBO, an international company which values customer satisfaction, put us thru what we experienced, atrocious building maintenance, faulty and outdated photography, and a site description which is simply not accurate. Based on the photographs, the description of the facility and the VRBO name, we arranged and paid for this trip.
We feel we should not have to pay anything for this experience.
Stewart M.
Stayed 11 nights in Mar 2024
