The apartment matched our expectations from the pictures on the web. Perfect location and views. Well equipped and clean.
For the price and number of potential occupants, we would expect a more suitably sized welcome pack and some basic condiments in the cupboards. Tea bags, Coffee Pods, Milk, Sugar, Salt/Pepper, 6 pack beers, plus sufficient dishwasher tabs, toilet roll and washing machine "powder" for the duration booked. This would cost relatively little (even put the price up to pay for it if you want) and I'm sure be most welcome, creating an excellent first impression, allowing the occupants to relax after their travels on arrival and not to have to shoot off to the shops. We already discussed the TV Satellite peculiarities, which after your remedial visit, I learned how to re-tune the satellite dish every morning and not to turn the TV off when going out. Maybe you should show clients how to do the re-tuning process using the unusual handset that comes with the system. It's not a big issue, once you know what to do, each day.