Verified
2/10 Terrible
Tanya D.
18 May 2026
I booked this apartment in Rome on February 25. The host immediately accepted the reservation through the platform. However, two days before departing for Rome from the United States, I still had not received any check-in instructions or communication from the host. Concerned that something was wrong, I contacted the host directly via WhatsApp and received only the response, “okay later.”On the morning of my departure, I contacted VRBO support directly to report that I had still not received the required check-in information. VRBO then contacted the host, who advised that they were driving and would send the details shortly.While I was at the airport preparing to go through security for an 11-hour international flight, the host contacted me from a different WhatsApp account stating that there had been a “mistake” and that the apartment was no longer available. The host was very apologetic and then attempted to offer me an alternative accommodation that was not listed through VRBO and could not be verified through the platform.We choose not to book with her. It was a very stressful and unpleasant experience. I do not recommend booking.
Tanya D.
Stayed 3 nights in Apr 2026






































