Views, Views, Views, Hot Tub, Log Fires, Swimming Pool

Thank you for taking the time to share your feedback, and especially for choosing to stay with us for a second time. We’re glad to hear that your family enjoyed the hot tub, pool, and, of course, the beautiful view. I sincerely apologize again for the unexpected issue with the kitchen lighting during your stay. We appreciate you bringing it to our attention, and I’m happy to say that the issue has since been addressed and taken care of. I’m sorry that the cabin did not fully meet your expectations on your return visit. We take a great deal of pride in the property and are continually working to keep it clean, well maintained, and beautifully presented for our guests. While some of the improvements may not have been immediately noticeable, we have made a number of updates since your previous stay. These have included deck repairs and pressure washing, repairs to the pool, replacement of furniture and bedding, as well as painting and restoring several areas throughout the cabin. We also installed an entirely new hot tub, which was the one your family enjoyed during this visit. Maintaining and improving a property is an ongoing process, and we have additional updates planned, including new flooring and brand-new butcher block countertops. Thank you again for your feedback and we hope you’ll give us another opportunity to host you in the future to experience some of the additional improvements we continue to make.

Thank you for your feedback. We’re glad you enjoyed the beautiful views, peaceful seclusion, and found the cabin to be very clean. We take great pride in maintaining high cleaning standards, so we appreciate you mentioning that. As noted in our listing, the cabin is located on a mountain and is accessed by a gravel road. While 4WD or AWD is recommended, it is not required. We’ve hosted many guests who have reached the cabin in sedans without any issues. Maintaining a steady speed and turning off traction control is generally all that’s needed - Personally, I've driven everything from a motorcycle to a 27 foot RV on this road without difficulty. Our listing also clearly states that we provide comforters, quilts, and pillows, but guests are asked to bring their own sheets and towels so there are no surprises upon arrival. As for the fire pit and yard, the cabin is situated on the side of a mountain, so the terrain is naturally not perfectly level. While the yard does have a gentle slope, there are no steep drop offs or hazardous areas. We understand that the incline around the fire pit wasn't as comfortable as you had hoped, and we appreciate your feedback. Thank you again for your review and for sharing your experience. We value all guest feedback and are always looking for ways to improve while also ensuring future guests have accurate expectations based on the information provided in our listing.

Thank you for sharing your feedback. I apologize again for the inconvenience you experienced with these unexpected issues. As you know, we responded quickly to each concern. During your stay, we repaired the pool liner & stopped the leak so that the pool could continue to be enjoyed. Unfortunately, the central A/C system failed unexpectedly & while we were unable to have the system repaired that day, we went straight to the store, purchased multiple window A/C units & installed them at the cabin. The central HVAC system was fully repaired immediately after your departure. We are continually investing in improvements to the property. In addition to maintaining the cabin year-round, we're planning to install a brand-new pool next season & update the deck as part of our ongoing upgrades. We hope you'll consider giving us another opportunity in the future so you can enjoy these improvements. Our listing notes that the cabin is on a mountain/ steep gravel road. We recommend AWD or 4WD, particularly in certain conditions, so guests know what to expect. While many guests have successfully reached the cabin in a variety of vehicles over the years, we understand that mountain roads can be unfamiliar for some visitors. We genuinely appreciate your kind words about our responsiveness. Providing excellent service is important to us & while we can't always prevent unexpected issues, we work hard to address them quickly so our guests can get back to enjoying their vacation.