Verified review
2/10 Terrible
Osian S.
15 Apr 2026
Liked: Check-in
Disliked: Cleanliness, communication, listing accuracy
We stayed here over the New Year period and found the property to be in a state of disrepair.During one evening, black soot-contaminated liquid began leaking through the walls and ceiling of the main living room and soaked into the carpet. A contractor attended and confirmed this was due to a structural chimney issue, but advised that nothing could be done to fix it during our stay.As a result, the main living space was effectively unusable for part of the holiday, and we were left to clean up the affected area ourselves. This was particularly disappointing given the premium price paid for New Year.The issue was acknowledged, but no meaningful resolution or alternative accommodation was offered at the time. In follow-up correspondence, it was suggested that alternative properties may have been available, however this was not proactively offered during the stay.Overall, this significantly impacted our experience, and in our view a property with this kind of structural issue should not be let to guests until it has been properly resolved. Really disappointing experience and their subsequent correspondence showed a real lack of customer care.
Stayed 3 nights in Dec 2025