Luxury Villa on main Rotonda canal

Firstly, I am pleased you enjoyed your stay and the house, and secondly a big thank you for bringing these items to our attention. Your visit did coincide with a change in the house management company so I can only apologise for any issues that arose from that during the transition and things not being dealt with quickly enough. That is something I can now resolve with them. We do not put a restriction on pool temperature, but it is set at the heater default setting when you arrive. There should have been no problem with you requesting an increase in temperature and the house manager to change that. Some owners do restrict temperature due to cost and I don’t think the new manager was clear that we have a renter preference. Most commonly is a request to turn the temperature down so this is certainly a surprise! With regard to the issue with the TV, its ComCast Xfinity. When I chased them up why they said there had been no service to the house for 4 months the customer services person I spoke with was bemused as she could not understand why you had been told that given the account is active. I think this just must have been bad luck, but I do understand the Cable TV issue was resolved early the next morning by the management company with a box reboot. There should also be 4 pool lounge chairs at the house, plus 2 sun beds and 4 folding chairs in the garage should they be needed. I have asked the house manager to verify this, but if not I will ensure we have sufficient chairs for the deck. My only explanation is that some may have got broken and not reported. Once again, thank you for raising these matters. If no one reports problems its hard to fix them.

Well Alisher, none of this is true is it? This is a deliberate negative review due to the fact that the house manager retained some (probably too little) of your security bond to pay for additional cleaning after the awful state you left the property in. You know you were in the wrong as you never challenged the bond retention with VRBO as the photographic evidence is damming. I quote a section from the house managers report for all to see. "I went to the house today. I was shocked when I saw the state the house was left in. I assume there must have been more than 10 people there. Pretty much all bedding and towels were used (inc. second sets). In the kitchen there was a pile of dirty dishes and pans full of grease on the stove. Food, rubbish, wrappers lying around everywhere including floors, yard, pool deck and even pool! Candy wrappers, drink cans, water bottles, cookies etc. It took ages to pick it all up and take the garbage out. Garbage cans were already full, with flies and midgets all over them. Fridge was full of old food too. Towels were lying around the floors everywhere. Somebody was sleeping on the floor next to the master bed. I found about 10 balloons on the floor. The list is long. Anyway, I need to do another clean which will need to be retained their deposit. This is the worst I've ever seen it in Rotonda in the past 7 years." Now lets also address you sleeping on the floor. The house sleeps 8 people and is advertised as such. If you had actually declared honestly how many people were actually staying at the property (we believe > 10 from neighbours, you put 5 adults & 2 children on the booking form) we would not have allowed you to rent it, so basically you lied to us. So lets be clear, none of the furniture in the house is old or broken, apart from what was damaged during your stay. None of the carpets are dirty as they are shampooed every 6 months routinely, but had to be cleaned after your stay. All the towels are of good quality and replaced annually, however if they are so poor why did you take some with you? The crockery is fine, apart from the ones you smashed. The truth is you rented the property for a party, made an absolute mess, blocked the pool filter with rubbish left in the pool & I had to deal with multiple complaints from neighbours and the Rotonda West Association after your stay. If you read the other reviews its clear that you are not being honest about the property. You should be banned from VRBO.