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Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋

Photo gallery for Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋

A wooden staircase leading to a room with a window overlooking a lush garden.
A kitchen with wooden cabinets, a microwave, a stove, and a sink. There is a chair and a rug with a wine bottle design.
A cozy cabin interior with a sectional sofa, a television, a fireplace, and large windows offering a view of the surrounding forest.
A rustic cabin with a wooden deck and a small porch, surrounded by lush greenery and ferns.
A cozy log cabin bedroom with a large bed, a dresser, a nightstand, and a window with curtains.

Reviews

8.6 out of 10
Excellent
With space for 6 guests, this vacation home features 3 bedrooms and 2 bathrooms. It offers mountain views and a lanai for outdoor enjoyment. Adventure activities include fishing, mountain climbing, and cave exploring, while nearby attractions include Aloha Candy Company and Cooper Center.

Highlights

  • Family fun awaits

    Top-rated for families.

  • Centrally-located

    You're never far from where you need to be with this convenient location.
3 bedrooms2 bathroomsSleeps 6

Popular amenities

  • Onsite parking available
  • Kitchen
  • Washing machine
  • Garden
  • Free internet
  • Fireplace

Explore the area

View map
Volcano Village, HI
  • Place, Hawaii Volcanoes National Park
    ‪1 min drive‬
  • Place, Volcano Garden Arts
    ‪2 min drive‬
  • Place, Cooper Center
    ‪2 min drive‬
  • Airport, Hilo, HI (ITO-Hilo Intl.)
    ‪41 min drive‬

Rooms & beds

3 bedrooms (sleeps 6)

Common Space

1 Double Sofa Bed

Queen Bed in the private master. en suite

1 Queen Bed

Queen second bedroom

1 Queen Bed

Twins or singles - 2

2 Single Beds

2 bathrooms

Shower over tub

Bathtub · Toilet · Shower only

Shower over tub combo

Bathtub · Toilet · Shower only

Spaces

Porch or lanai
Kitchen
Separate dining area
Garden

About this property

Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋

In the charming little town of the Volcano Village, only a few minutes from Hawaii Volcanoes National Park, you will find peacefulness and anonymity in your well-appointed rainforest house located in a half-acre of the trees of Ohia & Hapu'u.

Wake up to tropical birds' chants and giant hapu'u ferns' whisper outside your windows. Wake up! Explore the wonders of Pele in the park, swim with the sea turtles on a nearby Punaluu black sandy beach or go for a 30-minute stroll in Hilo's old town.

Get dinner in one of the great restaurants of Volcano Village or enjoy a romantic dinner in your professionally designed cuisine on a glass lanai. Then sit back and chill in the fireplace (wood is waiting) with a nice book or a DVD.

You'll be embraced with cozy cedar walls and a sofa wrapped around the living room, complete with an entertainment center and wood fireplace as you reach your building. We're happy to have prepared our kitchen for your cuisine. Three bedrooms are furnished with quilts of Hawaiian and plenty of linen. The property has two full bathrooms with plenty of towels and a lanai glass (porch). Bring your laptop along—we provide free Wi-Fi so that you can reach the Web and contact friends and family by email.

Ideal for one or two couples or up to six families. Two bedrooms have comfortable queen size beds and one has two comfortable twin beds. There are two bathrooms. The second bathroom is fitted between two bedrooms. (See the floor plan).

GE/TA 095-962-1120.01
STVR-19-358247
NUCR-2022-000513

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Exterior detail
Gorgeous 3b/2b house minutes from Natl Park & Volcano Village. Family friendly!
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  • Washing machine
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10.0 out of 10, Exceptional, (268 reviews)
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House Rules

Check in after 4:00 PM

Check out before 10:00 AM

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Children

Children allowed: ages 0–17

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Events

No events allowed

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Pets

No pets allowed

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Smoking

Smoking is not permitted

Important information

You need to know

Property Registration Number TA-095-962-1120-01, GE-095-962-1120-01
Property # 131026vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

About the area

Volcano

Located in Volcano, this holiday home is in the mountains. Volcano Garden Arts and Volcano House are local landmarks, and some of the area's activities can be experienced at Volcano Golf and Country Club and Volcano Winery. Aloha Candy Company and Volcano Art Center and Gallery are also worth visiting. Discover the area's water adventures with snorkelling and surfing/body boarding nearby, or enjoy the great outdoors with rock climbing and mountain climbing.
View more Holiday homes in VolcanoOpens in a new window
Map
Volcano Village, HI

What's nearby

  • Hawaii Volcanoes National Park - 1 min drive - 1.2 km
  • Aloha Candy Company - 1 min drive - 1.6 km
  • Volcano Garden Arts - 2 min drive - 2.3 km
  • Cooper Center - 2 min drive - 1.9 km
  • Volcano House - 3 min drive - 3.1 km

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 45 min drive

Restaurants

  • ‪Uncle George's Lounge at Volcano House - ‬6 min drive
  • ‪Lanikai Brewing Company - Volcano Taproom - ‬7 min walk
  • ‪The Rim Restaurant - ‬6 min drive
  • ‪Lava Rock Cafe - ‬11 min walk
  • ‪Eagle's Lighthouse Cafe - ‬7 min walk

Frequently asked questions

Is Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋 pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋?

On-site parking is available at the property.

What time is check-in at Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋?

Check-in begins at 4:00 PM.

What time is check-out at Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋?

Checkout is at 10:00 AM.

Where is Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋 located?

Situated in the mountains, this holiday home is within 1 mi (2 km) of Cooper Center and Hawaii Volcanoes National Park. Aloha Candy Company and Volcano Garden Arts are also within 1 mile (2 km).

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 22 out of 41 reviews
Rating 8 - Good. 13 out of 41 reviews
Rating 6 - Okay. 1 out of 41 reviews
Rating 4 - Poor. 3 out of 41 reviews
Rating 2 - Terrible. 2 out of 41 reviews

7.8/10

Cleanliness

9.6/10

Check-in

9.2/10

Communication

9.4/10

Location

9.0/10

Listing accuracy

Reviews

Verified review

4/10 Poor

Liked: Check-in, location
Disliked: Cleanliness, communication
Have stayed in volcano village at least 15 times and have had great hosts with true aloha. Not this time. House was fine but with cobwebs everywhere inside and out. Old used soap in every soap dish. We were left a dead anthurium in a vase. I asked for a can opener that works and got nothing but what felt like a corporate haole response. We cut ourselves trying to use the junk they provided. Go somewhere where Casago Kona doesn’t own/manage
Stayed 5 nights in Jul 2026
Response from VrboOwner on 2 August 2026
Aloha Nikki, Thank you for taking the time to share your feedback and for staying with us at Cymbidium House in Volcano Village. We appreciate your comments and are sorry to hear that your experience did not meet the level of hospitality and care you have come to expect from your previous stays in Volcano Village. We understand how important the small details are when creating a comfortable and welcoming vacation experience. We sincerely apologize for the concerns you experienced with the cleanliness, including the cobwebs, soap items, and the condition of the provided kitchen equipment. We also regret that your request for a working can opener was not handled in a way that felt helpful or accommodating. Your feedback regarding communication and the overall condition of the home has been shared with our team for review and improvement. Thank you again for bringing these concerns to our attention. We value guest feedback and will use it to help improve our standards and ensure future guests have a more positive experience. Mahalo, Casago Kona Reservations
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great place for families

Overall nice place
Stayed 5 nights in Jan 2025
Response from VrboOwner on 25 February 2025
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
We came to see the colcano and it was right in time. Very conveniently located . Loved having the kitchen. I personally would have loved a kerig but hey i cant have everything. House was very quiet and relaxing. Believe we will come back and will definately re rent this place.I may buy a kerig and leave it...
Turttles at black sand beach
Stayed 7 nights in Apr 2026
Response from VrboOwner on 17 May 2026
Aloha Sharalynn, Mahalo for your wonderful review! We’re so glad to hear your stay at Cymbidium House in Volcano Village was well timed for your visit to the volcano and that you enjoyed the convenient location, quiet atmosphere, and having a kitchen available during your stay. We appreciate your feedback about the addition of a Keurig, that’s a helpful suggestion and we’ll share it with our team for consideration. We’re thrilled to hear you’re planning to return, and we truly look forward to welcoming you back again for another relaxing Big Island stay! Mahalo, Casago Kona Reservations
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
A staycation with friends and family to relax, play some golf and hopefully catch the volcano erupting.
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy
The house was very nice and private. It was clean and would be large enough for at least 6 people. It was great waking up to the sounds of birds and listening to the frogs at night. The beds were very comfortable and the electric blankets were appreciated. The only down fall was the bathrooms could use updating and we were unable to turn the water on in the shared bathroom bathtub. The bathroom off the main bedroom really could use an exhaust since everything seemed to stay damp. The kitchen was well stocked with dishes, cups, silverware and pans. Unfortunately it had no spices, not even any salt.All in all it was a lovely place to stay in for 4 nights. It was a great location to be able to travel a few minutes down the road to watch the volcano errupt.
Stayed 4 nights in May 2026
Response from VrboOwner on 6 June 2026
Aloha Janet, Mahalo for your thoughtful review and for staying with us at Cymbidium House in Volcano Village. We’re so glad to hear you enjoyed the peaceful, private setting, comfortable beds, and the natural sounds of the birds and frogs, as well as the convenient location near Hawaiʻi Volcanoes National Park. We also appreciate your detailed feedback regarding the bathrooms, ventilation, and kitchen supplies. Your comments about the bathtub functionality and missing pantry items, as well as the general bathroom updates, are very helpful and will be shared with our team for review and improvement planning. Thank you again for staying with us and for your valuable input. We hope to welcome you back for another relaxing Big Island stay in the future. Mahalo, Casago Kona Reservations
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Lovely, private and cozy. So close to the Volcano.
Nearby eats.
At home.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Volcano stay

Very nice and quiet!
Stayed 6 nights in May 2023
Response from VrboOwner on 9 September 2023
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great for a quiet getaway

We spent a wonderful week at this beautiful house in Volcano. Quiet and clean, we had everything we needed. Would definitely stay there again!
Stayed 7 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Camping Trip

Great location near a friend who lives on the island. Perfect place for before and after our camping trip on the island.
Stayed 6 nights in Sep 2023
Response from VrboOwner on 10 October 2023
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified review

4/10 Poor

Liked: Communication
Disliked: Cleanliness, listing accuracy
Disappointed in this property. There is an overwhelming, unpleasant smell when you walk in. It is the dirtiest property I have ever stayed in. There are spider webs inside, even on the furniture. The shower in the 2nd bathroom does not work.
Stayed 3 nights in Apr 2026
Response from VrboOwner on 17 May 2026
Aloha Dean, Mahalo for taking the time to share your feedback and for staying with us at Cymbidium House in Volcano Village. We’re truly sorry to hear your experience was disappointing, as this is not the standard we aim to provide. We sincerely apologize for the cleanliness concerns you encountered, including the odor, spider webs, and the condition of the bathrooms. We also regret the issue with the second shower not working during your stay. Your comments have been shared with our team for immediate follow-up, including housekeeping and maintenance review, to address these issues thoroughly. We appreciate you bringing this to our attention, as it helps us improve both our cleaning standards and overall guest experience. Thank you again for your stay, and we hope we can provide a much better experience in the future. Mahalo, Casago Kona Reservations
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

Cozy Cottage in the Jungle

Felt like we were in the middle of the jungle, loved listening to the wildlife while enjoying our more coffee out back. Close to Volcano National Park, which is why we were there.
Stayed 3 nights in Feb 2025
Response from VrboOwner on 11 March 2025
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Cozy house surrounded by gorgeous rainforest

The location of the house was spectacular. Lush rainforest on all sides. The house was very cozy with soft lighting, warm textiles, carpeted bedrooms and natural wood everywhere. The lanai had a rain cover which was great.
Stayed 3 nights in Mar 2025
Response from VrboOwner on 8 April 2025
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great house close to Volcanos National Park

It's like your in the jungle of Hawaii close to the National Park. Everything was great although it was rainy and can get cold at night up at that elevation.
Stayed 3 nights in Feb 2023
Response from VrboOwner on 9 September 2023
Great description of the setting Douglas! Thank you so much for staying with us at Casago Kona and we hope to have you back! Yes, it can definitely can chilly in the evening depending on the time of year.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

No complaints.

House as described. Cosy and fun. Easy check in with code. Beds comfortable.
Stayed 4 nights in Dec 2024
Response from VrboOwner on 25 December 2024
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Jungle Volcano House

Perfect place for a family visiting the Big Island - especially if you plan to spend time at the National Park. This house was comfortable for a family of 6 and is super close to the park. We enjoyed being in the jungle and spending time on the lanai. The hydrangeas and other plants in the front area are beautiful, as well.
Stayed 3 nights in Jul 2023
Response from VrboOwner on 9 September 2023
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified review

8/10 Good

Liked: Check-in, communication, location, listing accuracy

Family stay

The location was nice and tranquil, beautiful mornings with nature at the back porch. The house needed to be aired out to get rid of the closed house smell. One of the showers did not work. Other than that we loved the place.
Stayed 5 nights in Sep 2024
Response from VrboOwner on 8 October 2024
Thank you for your wonderful feedback Jesus. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. We are sorry that you experienced issues with the shower during your stay. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful property, comfortable home, clean and cozy!

We were in Hawai'i for the Merrie Monarch Festival in Hilo, but love to stay in Volcano, because it's so quiet and cool. This home is quiet and cozy and well equipped. 3 bedrooms allow for plenty of space for 3 or even 6 people. Would have loved to spend even more time in the home, but "Merrie Monarch, das why"! :)
Stayed 5 nights in Apr 2023
Response from VrboOwner on 9 September 2023
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

Fantastic location and more than what we expected!

This property was great - set in the temperate rainforest area just 2 miles from the Volcano National Park. We walked around the neighborhood and enjoyed the meyer lemons from the property. The place was comfortable and had just about everything you need. We brought in some food to cook and the place had all the cooking ware you needed, etc. The fireplace was a dream as it does get cold at night. Loved the proximity to the park and we loved a visit to the golf course up the road from there and the Black sand beach about 45 mins beyond that. Great stay and we will be back for sure!
Stayed 3 nights in Oct 2021
Response from VrboOwner on 9 September 2023
Aloha Melissa , Thank you for the wonderful feedback . When most people think of Hawaii they think of waves and sand . Volcano National Park is a great place to stay for exploring enthusiasts . Sounds like we exceeded your expectations ! We are happy to hear you found everything you needed in the fully stocked kitchen . Yes indeed the fireplace is the perfect gathering spot for a cozy and warm gathering . once again we thank you for choosing Kona Now and we look forward to welcoming you back in the near future .
Verified review

8/10 Good

Liked: Check-in, communication, location, listing accuracy

First trip to big island

Property as expected. Should also note that drive ways is not paved dirt road and the dehumidifier is not draining using the tube had to empty it daily
Stayed 4 nights in Jul 2023
Response from VrboOwner on 9 September 2023
Aloha, thank you for your valuable feedback and for choosing Casago Kona.We are disappointed that we did not meet or exceed your expectations. We hope you enjoyed your stay in Kona otherwise. We are looking into the issues reported in order to improve upon the guest experience. Mahalo once again for choosing Casago Kona.
Verified review

2/10 Terrible

Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
We reserved this for 5 nights but when we walked in the mildew was so bad that after the first night we got our money back and moved. There was one review that talked about mildew but all others seemed to say it was ok. The dehumidifier had a drain through the floor but that must have been clogged because the bucket filled up and with no one to empty it the unit would stop working. Vrbo treated us well and refunded our money for the other nights.
Stayed 5 nights in Sep 2025
Response from VrboOwner on 16 November 2025
Aloha Bruce, Mahalo for sharing your feedback. We are truly sorry your stay was impacted by these issues and understand how disappointing that must have been. Guest comfort and safety are our top priorities, and your comments regarding mildew and the dehumidifier have been shared with our team to ensure immediate attention and improvements. We appreciate your patience with the situation and are glad to hear Vrbo was able to assist with the refund. Mahalo again for bringing this to our attention. – The Casago Kona Team
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

Quiet and Close to Volcano Park

Charming, clean house tucked away in the forest, less than ten minutes from Volcano National Park and 45 minutes from Hilo. Not much daylight, and no central heat, but there's a wood stove (we didn't try though) and electric blankets on all the beds. The kitchen is well equipped, but we couldn't get the washing machine to work, and minimal consumables are provided, so guests are advised to bring shampoo and detergent if possible. The listing says it's wheelchair-accessible, but we caution that the front door is at the top of a staircase. We enjoyed our stay and would recommend this place to others.
Stayed 5 nights in Dec 2024
Response from VrboOwner on 21 January 2025
Aloha and thank you for you valuable feedback Min. We are glad to hear that you enjoyed your stay. We will be sure to update the listing in regard to the accessibility and appreciate you bringing this to our attention so that we can specify that there are a few steps. Thank you for choosing Casago Kona. We look forward to welcoming you back!
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great proximity to Volcano National park

Very close to Volcano National Park. We only stayed for 2 nights & spent most of our time out and about, but the living room was spacious enough for us to relax and watch a movie as a family. Home had all the supplies we needed. It was more “rustic” than I had mentally realized. I didn’t realize there is not just no heat but also no AC - but we were fine with the beds’ warm blankets and the weather was not humid. There were some bugs inside but the location is like a rainforest area so I’m not sure that is avoidable (plus with only being there 2 nights it wasn’t the end of the world).
Stayed 2 nights in Jun 2024
Response from VrboOwner on 25 June 2024
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified review

4/10 Poor

Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness

Nice enough

Cosy and comfortable. Could have been cleaner. Some simple and small details like salt, pepper and shampoo would have been appreciated as well as a clean out of all the crap that other guests have left. This property is managed by a company rather than a person and it shows. it's normal that in this area the houses use rain water and most places have a filtration system. We were not made aware that this place did not have a functioning filtration system until after we arrived which I felt was poor communication.
Stayed 3 nights in Feb 2025
Response from VrboOwner on 19 February 2025
Thank you for your valuable feedback Pippa. We are sorry to hear that the property did not meet all expectations due to the lack of amenities and filtration system. We do supply a starter pack of salt, pepper and shampoos but if this somehow got missed we apologize. We would have happily brought some to the property for you had we known. We are looking into ways to improve in these areas based on your feedback. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy

Quiet remote jungle getaway in Volcano neighborhood

Kids loved the place and having their own cozy rooms with electric blankets. Was a nice change to go to cool/chilly Volcano after a week in the sun in Kona area. Fun to listen to the birds, watch the grouse. Volcano NP, lava tubes so close by. So fun to sightsee along saddle road when transiting across island. Clean, quiet. No ac or heat. Loud, always running dehumidifier. Complicated light switches. Limited overhead lighting brightness. Didn’t use the wood stove/heater, but was on the cusp of wanting it. Very hard to navigate rental car in and out of driveway.
Stayed 3 nights in Oct 2024
Response from VrboOwner on 15 October 2024
Thank you for your valuable feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. We have noted the issues reported about the lighting and are looking into this in order to improve upon the guest experience. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified review

6/10 Okay

Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication
One of the 2 showers didn't work, NO water at all. Called management co. Casago Kona, spoke with a man who told me "It works, there's just a knob or something." I told him it was the same as the other shower, but the water wouldn't turn on. He said he would have the "On site manager call you and talk you through it." No one called. Cleanliness was poor, dirty silverware, pots and pans; sign in kitchen saying "must wash your dishes or will lose security deposit. Housekeeping not your maid. They are here to do quick turnovers." So the cleanliness of your dishes is dependent on who was there before you! Thick cob webs on windows and ceilings, dirty carpets. No kindling to start fire in wood burning stove which is only source of heat. Confusing structure of who to contact for questions/problems, different phone numbers in 3 different places. Address given in booking different than in email.
Stayed 4 nights in Feb 2026
Response from VrboOwner on 12 April 2026
Aloha Diane, Mahalo for your honest feedback and for staying with us at Cymbidium House. We sincerely apologize that your experience did not meet expectations. The issues you described with the shower, cleanliness, heating supplies, and communication are not the standards we aim to provide for our guests. We are especially concerned to hear that your maintenance concern was not properly followed up on during your stay. We understand how frustrating that must have been, and we will be reviewing this internally with our team to ensure better responsiveness and clearer communication moving forward. Your comments regarding housekeeping standards, supplies, and guest information clarity are also very helpful, and we will use this feedback to make necessary improvements. Thank you again for taking the time to share your experience. We truly appreciate it, as it helps us improve for future guests. Mahalo, Casago Kona Reservations

About the host

Hosted by Dawn & Ismael @ Casago Kona

Host profile image

Adeline is a licensed (RS 73045) on island property manager with over 16 years of experience in vacation rental management. We have a Kona Now office in town at Hale Kona Kai between the Royal Kona Resort and Kona Reef. Please come visit us when in town, we love to share our aloha with guests from all over the world. Call or stop by for restaurant recommendations, itinerary advice, directions and more. Our office has shelves of books and we welcome you to take and leave books during your visit. Even in paradise things stop working and we strive to replace or fix those things in a timely fashion for you. All of us at Kona Now live on and love our island and we look forward to sharing that with you.

Languages:

English, Spanish

Premier Host

They consistently provide great experiences for their guests

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