2/10 Terrible
Leonor R.
2 June 2025
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Terrible Property - VRBO should inspect properties
We recently rented a unit through VRBO but managed by Vacasa and were very disappointed with the condition of the property upon arrival. The stove was extremely dirty, with a heavy buildup of grease and old aluminum foil inside. The tables were dusty, creating the impression that no thorough cleaning had been done before our check-in. Additionally, the closets were full of miscellaneous items, leaving us unable to use them, and the carpet was dirty and heavily stained.We specifically selected a professionally managed property to avoid issues like this, where it seems no final inspection was conducted after the cleaning.We contacted the support person listed in our agreement and explained the condition of the unit, particularly the stove and the cleaner arrived at 12:30 p.m. with only a duster and stove spray. No other cleaning was performed. While we understand the stove is older, we expected it to be clean and functional. The dust on the tables was unacceptable, and although it was difficult to tell with the bedding, we felt the need to brush off the sheets ourselves to ensure they were clean. We took photos and contact manager. Nothing was done.
Leonor R.
Stayed 7 nights in May 2025
