6/10 Okay
Michele S.
25 June 2023
Liked: Cleanliness, location
Disliked: Check-in, communication
Nice place, check in process was awful
The listing states check in starts at 3 o’clock. We drove 12 hours to arrive by 3 o’clock only to find out that you cannot check in until the unit is ready and it could be anytime from 3 o’clock to 6 o’clock. I had multiple calls to Thomas vacations rentals . They were rude and unclear with the check in process. The Keurig machine didn’t work, the air condition system leaked, and the toilet in the master bedroom toilet did not flush correctly. The closets and laundry room smelled like weed. The elevator broke the first day so there were long lines to get into the property. Staff on the property were very polite and helpful. The parking garage is very tight, and the elevator broke the day of checkout. Thomas’s vacation did not own any of the problems because they blamed it on us for booking with a third-party meaning VRBO at the list and they had was unclear and misleading. I was told there was offsite parking, but I was required to go back to the office to get another pass in order to use the offsite parking. There were lots of inconveniences that would been fine if they were communicated upfront.
The unit was nice with great views.
Michele S.
Stayed 7 nights in Jun 2023
