Prior to our stay, I read a few reviews that mentioned that the lawn was unkept during other peoples’ stay, so I called the property manager in advance to ensure it would be cut prior to our arrival, as I have a toddler who would be playing outside.
We arrived to an unkept lawn, with wasps outside, a dead bird on the back patio and spider webs everywhere, so I had to keep my toddler indoors at first.
I was quite disappointed because the property should have been cleaned prior to our arrival, like every other property we have ever stayed at. Instead, their maintenance man and their pool cleaner arrived, announced in the middle of our holiday to clean the property. We were not informed of their arrival and we were quite shocked to see strangers walking around the property. .
They were there mowing and cleaning up on our second day there, while my toddler was trying to nap and while we wanted to use the facilities. I called their property manager to voice my concerns and was told it was not their issue and that the owners would only offer a couple of hours late check out for the inconvenience. They were very condescending and did not see any issue with my concerns of an unkept property and unannounced maintenance during our stay.
If you want to stay at this property, I suggest asking what their maintenance schedule is like because they will have no issue with you arriving to an unkept property and having their cleaning team arrive while you are in the middle of your holiday, without letting you know.
The property manager told me that the cleaning team were delayed because of rain and should have been there before we arrived. The cleaning team told me that they always come on Fridays and that the property managers asked them to arrive on that day. So not only did they not care about my issues, they also lied.
