4/10 Poor
Hamid B.
6 August 2023
Liked: Cleanliness, check-in, location
Disliked: Communication
Disappointing
Beware of the rental manager Vacasa. They do a great job at coordinating and managing the payments and check ins, but we had a problem with bees infesting this house, with dozens of bees getting inside the house from behind a light switch plate and they were unresponsive and when they finally responded, they were completely unhelpful. My son is very allergic to stings and I was extremely worried. Even though I notified Vacasa as soon as we noticed the issue, they did nothing to correct the situation or to try and refund any portion of our payments for the inconvenience, there was only 2 delayed responses without any help and the second one was after we had left the property.
The property itself is only “OK”: two of the four bedrooms have no AC units and can get very hot in the summer, there’s no dishwasher, and the showers are either hot (downstairs) or cold (upstairs) without the ability to control the temperatures of the water. We managed through all of that but the bees coming into the house was the last straw. For Vacasa to be so unresponsive is downright terrible — I will not rent another Vacasa managed property again in the future.
Hamid B.
Stayed 7 nights in Jul 2023
