Comfy, Cozy Lake & Mountain Home

Thank you Marcy’s. We hope to see you again.

We have taken the issues mentioned above into serious consideration and are in the process of addressing each concern. We are aware that more attention to detail is necessary. It is our goal to provide our guests with a beautiful home and "pristine cleanliness". Having traveled extensively throughout the world, we have stayed in varying types of accommodations - everything from a mountain hut to 5-star hotels & resorts. We realize that cleanliness is of utmost importance and we are working with our housekeepers to pay closer attention to details. Our sheets are cleaned professionally and the beds are all changed each clean. Of the six exterior lights, one bulb was loose and two were unplugged. They have been taken care of. The paddleboat was damaged beyond repair, so it had to be taken out of the water. It has been removed from our listing. Additionally, we offered 3 canoes & 3 kayaks which are not explicitly mentioned in the listing. The boards in the dock & deck have been repaired and the entire surface is now being stained. We do ask our guests to let us know when they arrive and ask if they have any concerns. I did not hear from Phillip on arrival and followed up with a message to him which he did not answer. If some of these issues had been brought to our attention upon arrival, we might have been able to resolve them to make their stay more enjoyable.

Thank you for your review, Alfredo. Please know we have taken care of the items you suggested need attention. The chair in the bunk room has been replaced with another. The dresser knob in the master bedroom was in the drawer. We put it back on. We placed a bath rug in the downstairs bathroom. And the master bath light bulb was replaced. We hope to see you again!