4/10 Poor
Moselle N.
2 July 2024
Liked: Cleanliness, location
Disliked: Check-in, listing accuracy
NOT A GOOD EXPERIENCE this time
Normally, we love the VRBO experience, but this time it was not satisfactory. Booking was a pain! Had to take photo of myself, my license, credit card, me holding the credit card..what?? It was to have been a 6 night stay. My boyfriend stayed in much smaller Unit 5, although we booked the larger Unit 6 for him. They said that Unit 6 was having work done. He asked for photos of Unit 5 but did not receive them. We were charged the same price for smaller unit. He saw a snake on the path and waterbugs outside by steps. He killed 6 waterbug roaches in 1 hour the 2nd night in kitchen and living room. He checked into a hotel at that time. The mgmt was notified right away, and again the morning. There were no vermin at the hotel. Understanding that the mgmt co said Tampa was in a drought and bugs were looking for water indoors (we should have been warned prior to booking) did not make the stay more palatable. There were no reimbursements, no real concern at all by mgmt company. So the company got their money and so did the hotel. Not too happy with this experience.
Moselle N.
Stayed 6 nights in Jun 2024
