4/10 Poor
Melissa R.
13 April 2024
Liked: Check-in, communication, location
Disliked: Cleanliness
Dirty and heavily used /worn
The pictures shown are original from when the property was built. My family and I were mostly dissatisfied with the shape of the place overall and the cleanliness upon check in. Floors were dirty and there were food and dirt stains on the ceiling and walls. The place needs a deep clean.
The floors in the master bath and small bath upstairs were in disrepair with almost all grout missing / cracked tiles that moved under your feet. Many towel hooks and a toilet paper hooks were broken and unusable. There was a clogged sink in one of the bathrooms upstairs. We paid to heat the pool , but due to poor chemical maintenance and an old filter , the skimmer and heater could not work properly, so we had a dirty cold pool for our whole stay. Pool heat was refunded , but issue wasn’t really rectified and we were disappointed. My parents sheets smelled of heavy perfume (leading us to believe the sheets were not washed between guests). The back door doesn’t lock properly and we had to jerry rig something to feel secure when we left the place or when we went to bed at night (we have small kids). The proximity to Disney is good, the space itself is as is presented (other than the deficiencies mentioned above) and fits a large group well. It’s basic and they supply nothing (but are upfront about that) bring your own hand soap even. All in all, I think if this place was better managed and maintained it could have been great. But poor maintenance has left it in disrepair.
Melissa R.
Stayed 7 nights in Apr 2024