6/10 Okay
John & Barb J.
6 May 2024
Liked: Check-in, location
Disliked: Communication
Tired property but in a great location
The villa is in a convenient position within the excellent gated community of Windsor Hills, close to the 192 and Disney World. The resort has great facilities for families, with a large swimming pool, clubhouse etc.
The villa is a good size for an extended family with all sleeping and dining facilities in reasonable order, and reasonably clean. However... before our holiday we kept wondering when we would hear from the owner/manager as we had no communication other than the initial booking through VRBO months previously. 3 days before, we had to phone VRBO to ask for information on access etc, and then finally we were given the key code. Incidentally we also asked about pool heating at the time of booking but never heard back about that. We arrived at the villa late at night after a very long journey. We were able to access the property easily enough but then found absolutely nothing in the way of basic tea, coffee, milk etc, not even some nice bottled water to drink, so we had to make do with room temperature foul tasting tap water. We noticed in the guest book that there is a 45 dollar charge for a basic welcome pack – cheeky as it would only cost a fraction of that, and a little bit of goodwill to provide it. The villa itself is slightly run down, with several big issues: pool cover in tatters and unusable, slightly murky pool, oven impossible to operate with no instructions, games in garage incomplete/unusable, several light bulbs out.
We would not book this villa again.
John & Barb J.
Stayed 14 nights in Apr 2024
