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8/10 Good
Lucy S.
1 May 2024
Not Exactly as Described
Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great location, kitchen well stocked and condo was comfortable but it had some issues. The description says luxury plank flooring throughout - there was tile and carpet in the bedrooms. If you walked around barefoot in the condo - the bottoms of your feet were dirty. One chair on the deck was broken - screws out of the seat. Mold and mildew were on one of the bathroom shower curtains - I emailed about the problem upon arrival asking for a replacement, as was instructed in the arrival information but never got a response. The front bedroom had a musty/mildew smell to it - we used lots of Lysol. And forget trying to call anyone with Phoenix - it will send you to a voicemail asking you to leave your message and they will call you back. I did, never a return call. Spot on wall above toilet in primary bedroom - might be a leak, which makes you wonder about mold. It could be mold coming through the back of the wall. We had a good time inspite of these issues, but Phoenix needs to be more available to renters in case of problems. Pool area was clean. Construction was going on, but they did a good job of managing that with guests. We had no problem with the elevators as some people have mentioned, but it was not a real busy time with number of guests.