Cast-A-Waves - Ocean View Home w/ Pool & Hot Tub

Thank you so much for taking the time to share such a thoughtful review! We’re so happy to hear that your family had a wonderful vacation in Surf City and that we were able to make your stay special. It sounds like you were able to enjoy so many of our favorite things too — relaxing by the pool and hot tub, spending time on the beach, trying the local restaurants, and taking in those beautiful ocean sunrises from the balconies. It was a pleasure hosting you and your family, and we would truly love to welcome you back anytime!

Thank you for your feedback. We take our guest experience seriously and always prioritize immediate communication to resolve concerns. Regarding the hot tub, we dispatched a professional the moment you reached out. They determined a specific part was required; unfortunately, despite our best efforts and factors beyond our control, the logistics of that part delivery meant that the repair could not be completed within your short 3-day window. Regarding the amenities, we ensure a stocked dish soap dispenser and professional prepared linens and towels for 12 guests as a verified standard for every stay. As a self-catering vacation rental, we provide initial essentials but do not provide personal toiletries or disposable scrubs, as noted in our listing. Both myself and our local property caretaker reached out to ensure you were comfortable, but we were not made aware of any questions regarding supplies until after your departure. While we respect your preference not to communicate during your stay, we find that real-time communication is the best way to ensure a 5-star experience. We verified that all appliances and supplies were in full working order for the next arrival.