Peaceful and Quiet Hill Country Getaway with Stunning Views

Great guests. Will host again!

Hi Kyle, Thank you for acknowledging the beautiful views and spacious accommodations. However, several points in your review require clarification. **HVAC:** Our HVAC units must operate in the same mode, either heating or cooling. When I remotely accessed the system during your stay, some units were set to Heat and others to Cool. This conflicting configuration can interfere with cooling performance. With multiple guests occupying different rooms, someone could have changed a thermostat without others knowing. Unless you checked every unit, you cannot confirm they were all set to Cool. **Propane:** Our established policy allows guests to refill or exchange empty propane tanks for the grill and fire pit, with full reimbursement upon receipt. Guests are not expected to bear that expense. **Cleanliness:** You mentioned dusty tables, odors, and expired pantry items. Why were these concerns not reported during your stay? Had you contacted me, I would have arranged for our cleaning team to return immediately at no charge. We cannot resolve issues we are unaware of. **Maintenance:** Your feedback regarding fans, blinds, lighting, cookware, and water filtration has been forwarded for inspection and follow-up. You stayed for one night, and these concerns were raised after checkout, leaving us no opportunity to address them during your visit. We take legitimate feedback seriously and encourage guests to report concerns promptly so we can resolve them. Thank you.

Thank you for your stay with us. Looking forward to welcoming you back in the future.

Hi Nick—thank you for sharing your candid feedback. I’m genuinely sorry that your stay didn’t meet expectations. Arriving to still-cleaning staff and being asked to watch a child was far from ideal—and not how I aim to welcome guests. Here’s how I’ve addressed each concern: I’ve arranged for a follow-up interior and exterior pest control spray, and we continue to monitor the property closely. Being in the Hill Country, occasional bugs are expected despite our best preventive efforts. For the grill, we provide a propane tank—guests are responsible for replacing it when needed, and we reimburse the cost. I’ve clarified this in both the listing and in our check-in instructions to prevent misunderstandings about this policy. The odor issue stems from sulfur naturally occurring in our well water—not the septic system. To manage it, we use UV treatment, water-softening filters, and recently upgraded our water heater (less than a year ago). I’m committed to providing the best possible water quality under our well conditions. I regret the confusion around the missing lamp and coffee container. That was a misunderstanding, which I privately addressed—I apologize again for how it unfolded. Thank you for bringing these issues to light. Your feedback helps us improve. I hope you’ll give us another chance under better circumstances—safe travels ahead!