Unfortunately this was one of the worst VRBO experiences we’ve had. Check-in was supposed to be at 4:00 PM, but we kept getting delayed messages saying the cleaner needed ‘another hour and a half,’ then ‘another hour,’ then ‘40 more minutes.’ We finally arrived around 5:30 PM in the middle of heavy rain with our kids, only to find the cleaner still leaving the property.Things got worse immediately. The keypad on the door didn’t work, so we were stuck outside in the rain with our crying toddler trying to get inside. After multiple phone calls, we were told the cleaner had changed the batteries and then later changed the keypad code entirely without updating us. We were finally able to get in using our phone number after standing outside frustrated and soaked.Once inside, the house was extremely disappointing. Multiple bedrooms had no TVs, there were bugs inside the home including spiders and roaches, and the entire place felt poorly maintained. The pool area had almost no lighting at night, making it unusable after dark. We also paid extra (30 for 2 nights) for a heated pool, only to later be told that guests had to manually turn it on during certain hours because it only runs when the pump timer is active. By the time we tried to relax that evening, it was already too late and everyone was frustrated with nothing to do.The beds were extremely small and uncomfortable my husband and I had to sleep in a full-size bed despite booking a family vacation rental. The house a