8/10 Good
Shawn W.
17 April 2021
Liked: Cleanliness, location, listing accuracy
Disliked: Communication
Great vacation, groceries were a hassle
Overall we had a great vacation. The house was nice, although is in need of some attention. It's definitely rented a lot, but it's what we were expecting. We were surprised by the lack of upkeep with the yard, but this was pretty common throughout the island. We were there over spring break which was a very busy time. And I was reminded of these each time I spoke to the property manager. The biggest disappointment for us was the grocery situation. We chose to order our groceries through the management company, which is what they suggested. We were not aware they would place the order through instacart. I've never used instacart and am not familiar with it and was not told this was how the grocery order would be placed. I'm unsure as to how the groceries get delivered to the island and then to the house, but there were several items missing and we had several items we did not order. We soon learned that groceries were mixed up between several houses. It took about a day to get that sorted out. Mid-week we received a text asking if we would need a refill on groceries and if we sent the property manager our order by noon it would be delivered the same day. I'm glad we weren't depending on the refill. By the next afternoon we still did not have the groceries. When I finally got a return call from the property manager, I was again told how busy they were and that because the grocery orders were also being placed for the group of incoming rentals for Saturday, their orders were getting picked up by the instacart shoppers since those were larger orders. The instacart shoppers get paid a percentage of the order. We decided to cancel our order since by that point we only had a day and a half left. We realize spring break is a busy time, but I'm surprised the management company seemed to be caught off guard by that. We would have thought since they are experienced at handling these rentals, they would be equipped to handle this. The only other negative thing was that our included sundries did not show up until the second day, after I had called and texted multiple times. The communication could definitely be better. I know, you were busy, you reminded me of that several times. The island itself was beautiful. We had 5 teenagers and they had a great time. The house is very close to the beach for not actually being on the beach. I don't mean for this review to sound completely negative.
Shawn W.
Stayed 7 nights in Mar 2021
