2/10 Terrible
Kevin C., Columbia, SC
8 August 2023
Liked: Check-in, location, listing accuracy
We REGRET not carefully reading all of the reviews!
Chestnut Lodge is a tired, worn-out furniture and accessories, poorly appointed house. This has been previously referenced on prior VRBO reviews. TVs are dated, substandard and small. Rugs are torn, layout of "1985 living room furniture" is odd & uncomfortable.
Our primary disappointment was that the power did not work in our master bedroom on our Thursday check in. We called Blue Ridge Rentals Thursday, & Friday - 2 different handymen could not fix, & Blue Ridge Rentals never could / never would send a credentialed electrician. They never gave a good straightforward solution. Three ceiling fans were broken, and coffee maker didn't work either. Great view off back porch, and of course nearby Boone, Blowing Rock, Grand Father Mountain were great! They offered us a ~20% refund (2 weeks later, not received yet), which tells me that Blue Ridge maybe surrendered their commission, but actual owners kept their 80% rental income. Shame on owners & property manager for keeping this below par home in the rental portfolio marketing it as a high-end resort rental to future guests when it is in such bad shape!
Kevin C.
Stayed 3 nights in Jul 2023