We left because the unit was seriously different to what was advertised and what we paid a lot for.
Charged a separate cleaning fee but the unit was filthy on arrival. Blood stain on bathroom door. Hairs and grime in the sinks and tub, sunscreen smeared on doors, dusty and dirty cupboards, drawers, floor and cookware. Dirt and liquid residues in fridge, cooking pans used to catch leak under the sink, mould and dust in vents, dried out coffee and grounds in coffee maker, dirty items in nasty dishwasher. Owner offered a clean the next day, “if we really wanted” but said no problem could possibly exist
Facilities not as described. Self parking is not available at the unit, there is public parking in garage 2 blocks away. Valet parking is available but the owner advised us the day before arrival that they recommend the public parking instead. There is no golf as a facility of the hotel, nor is there a private pool. The communal rooftop pool is shared with the Palace bar - the Palace’s website proudly displays it as the site of its rooftop bar.
Many facilities, amenities and local attractions are described and pictured (sometimes not even falsely) but somehow the two large, busy and incredibly loud establishments that sit directly under/in front of the units are not even vaguely referenced. Tennis, a distance away, is. Wildlife viewing is. Outlet shopping, spas, snorkelling, cycling and many other calming, relaxing activities within the surrounding area are listed but strangely not the two bars. The Sugar Factory operates loudly until midnight or 1am every day. The Palace runs very loud and very popular entertainment until 2am, 7 days per week. You can hear nothing but them in your room. You can feel nothing but the vibrations caused by them in your room. If you want to use your unit for sleeping in between 11am and 2pm, this is not the place for you. Volume, duration and frequency confirmed by receptionist, the bars and numerous non-Vrbo reviews before we walked.
The door to the balcony was unlocked when we arrived. Probably because the locking mechanism is missing completely leaving a large hole in the door.
We contacted the unit owners before and after leaving. They use a pattern of denial, victim-blaming, lies and refusing to acknowledge a complaint. See if you can spot which tactic they use in the response to this review. Bonus points if they’ve repeated the same response in any other reviews about them!