6/10 Okay
Verified traveller
9 April 2025
It could have been wonderful …
The property is very welcoming, very well located, very clean and its description is totally correct.The problem lies with the host MC Luxury Properties/Madflats Collection, which represents itself as a professional management company but in fact acts as a junior lacking any proactive quality. The property comes with a combined washer/dryer which did not function properly over and above the fact that no written instructions in English or French were available. We texted Madflats about the malfunction and twice they sent persons who were not qualified to solve the issue despite communicating by an application with higher-ups at the office. By the end of our seven nights stay we had never obtained dried clothes ( no clothing racks are provided ). We also faced a flushing defect with one of the toilets. Madflats promised to send someone over not the next day but the day after and no one ever showed up. One can well imagined how many hours were lost to visit Madrid and at what cost. Of course, Madflats never offered any form of compensation.Otherwise, it was a superb time in the great City of Madrid.
Verified traveller
Stayed 7 nights in Mar 2025