Porth Crigyll: Beachfront holiday cottage on Anglesey

We are delighted to hear that you had such a faultless weekend break away. We would be so pleased to welcome you back again in the future.

Thank you for taking the time to leave a review. Porth Crigyll is in a great location and offers incredible value for money compared to the other holiday properties in that area. It is priced accurately for the season and condition of the property, that said it has recently been redecorated, had additional amenities added and the owner continues to make improvements to keep on top of the property. I can also confirm that the property was housekept to a standard accepted by the housekeeping manager that then signed the property off ahead of your arrival; it was again inspected upon your departure. We do ask our guests, within the pre-arrival letter and on the digital welcome guide, to report any issues whilst there and we do respond immediately to any reported issues. My team go to great efforts to ensure our guests are satisfied with their stay, but we cannot respond to something if it is not reported. I am content that this is an unfair representation of the property.

Thank you very much for your lovely review, we are delighted that you had such a great break away. We do hope that we will be able to welcome you back again in the future, and just to let you know, the owner has just completed an extensive refurbishment and upgrade. We do hope that all of our guest both returning and new will very much appreciate and approve of.

Thank you for taking the time to leave us a review from your recent stay. We were a little confused by some of the comments, but had there been housekeeping issues, we wish you had been in touch with us whilst you were here, as they could easily have been resolved. We are so pleased that you were comfortable and enjoyed staying in such a lovely location.

Thank you so much for taking the time to write us a review from your recent stay at Porth Crigyll. The owner of the property is just in the process of making improvements and upgrades which we hope will benefit the comfort and enjoyment of our guests. We do hope that we will be able to welcome you back at some time in the future.

Thank you so much for taking the time to leave your review. Your kind words are much appreciated and we're pleased to know that we could be of help at time which is very distressing. We very much look forward to welcoming you again in the future.

Thank you for taking the time to leave us a review. As per the email correspondence that we exchanged prior to your departure, we have passed on all of the information that you kindly supplied us with, to the Housekeeping Team. We thank you for your feedback and your booking, and do hope that we are able to welcome you back in the future

Thank you for your review Mary, all feedback from our guests is very much appreciated. We can appreciate that the couple of issues that you experienced during your stay were not ideal, building work in the village being one of them, but hopefully this will not deter you from booking with us in the future, at this or any other of our properties. Thank you for both your feedback and your custom.

This is a very unfair and unjust review. Until you alerted us to the building works, both ourselves and the owner were unaware. Had we received prior notification from the builders that this was the situation, we would have naturally contacted you as our guests. Your complaint was dealt with by us in a timely manner and the owners were contacted. They were very sympathetic and understanding of the situation and completely agreed that it was not acceptable. We did not have alternative accommodation to offer you, so therefore you were offered a full refund to return home or a partial refund to stay and continue with your booking. You chose to stay and accepted the partial refund. We believed that this was handled to a satisfactory conclusion and are therefore surprised and disappointed by your derogatory review.