2/10 Terrible
Claire G.
14 April 2024
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
READ THIS! This is not a vacation rental.
Our unit was not equipped for 4, and was DIRTY! It also was a far stretch from the charmingly tiled decor that was advertised in the listing. More like a military dorm (w/ an effort at art decor minimalism) and DIRTY! Not only that, there was water flowing from the roof onto the terrace, and it swamped our personal belongings and caused a slip on the stairs. My son's tailbone broke the cracked tile, and still, no one took responsibility.
Beware of this method of finding your stay in Miami. This host (and many others in Miami) are actually hotel companies that brand as a "design and authentic experience of a rental with the efficiency and ease of a top hotel" (quote from a trusted business magazine). What you get is essentially a hotel without access to the staff, and it is neglected due to the lack of an onsite manager.
We combed through many listings on this site to avoid this and wondered why their competition had so many less than them. Could it be because they are allowing hotel companies access through some sort of loophole that is being disguised as innovation in the hospitality business?
If you have a problem, it will be a maze through corporate-like communication tunnels to reach someone. You will have to fight for refunds and cancellations. In the end, they provided us a refund and the ability to cancel the rest of our stay, but so far this site will not refund their service fee unless you receive a 100% refund from the host.
Claire G.
Stayed 2 nights in Mar 2024
