Cozy Birchwood Retreat on UTV Trail w/ Hot Tub!

From the owner: "We are glad you enjoyed your time at Birchwood Retreat! We hope you come back again!"

Hi Miranda, we appreciate your feedback, and we are committed to providing an excellent experience for our guests. Here are some insights from the homeowner:-Regarding the internet outage during your stay, we sincerely apologize for the inconvenience this caused. We offered to come to the cabin and resolve the issue, but understand that you declined our assistance at that time.-Concerning the air conditioning, please note that during your stay, temperatures were only in the low 60's. As a result, the air conditioning system had not yet been activated for the seasonal transition.-As for the bed linens, our instructions do not require guests to strip the beds after their stay. The guidelines clearly state to leave the beds as they are, as our professional cleaning staff will handle the stripping and laundering of linens after each departure. These instructions are intended to assist guests with various aspects of their stay, such as operating the TV, hot tub, and other amenities.We strive to ensure that every guest enjoys the best possible stay, and we eagerly anticipate hosting many more satisfied guests at this property, as evidenced by our other reviews.

Hi Amanda, we're glad you enjoyed the location. After going over your feedback with the homeowner, they wanted to share the following: - Thank you for taking the time to write a review. First of all, our sincerest apologies. We always strive to accommodate our guests, and I have also shared this with our cleaning team. - I am glad you were able to enjoy the cabin and the UTV trails. - I am sorry you felt the cabin wasn't clean. I have never received a comment stating our property was not clean. Cleanliness is our highest priority. - The flies/beetles go along with the time of year in our location. The cooler weather attracts flies/beetles to the warmth of a building. - I wish you would've informed me of this while you were in residence. I sent several emails during your stay to check in to make sure things were to your expectations, but unfortunately, I never heard back from you. My number is also at the cabin for communication. - The cabin is always stocked with 9+ towels, along with hand towels, washcloths, and makeup wipes. The owners do all they can to make the best possible stay, and we look forward to this property hosting many satisfied guests!

Hi gatesshel12, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:- We are sorry to hear about your disappointing stay. We strive to provide a positive experience for all our guests and appreciate your feedback.- Regarding the size of the property, our listing clearly states the squarefootage is 1,840, so there should have been no miscommunication about the size, as it was disclosed prior to booking. The property is situated in the woods, as shown in the listing photos, so bugs and mosquitoes are to be expected, especially with the recent heavy rains which have made themosquito situation particularly challenging everywhere.- As for the internet, we understand the inconvenience caused. Being in the woods, there are occasional issues requiring a reset, but very few guests have reported significant problems with internet, streaming, or phone usage. When you contacted us, we walked you through the reset process, and we appreciate your patience.- The signs and labels throughout the property are intended to help guests navigate an unfamiliar space. Most guests find them helpful, but we apologize if they felt overwhelming to you.- Regarding the A/C issue, we deeply regret the situation. As mentioned, asnake damaged the condenser's motherboard. We had a technician on-site immediately, but unfortunately, the part had to be ordered. We both agreed in our texting that the temperatures were only in the low 70s and thank goodness it wasn't a normal July. We did offer compensation, which you declined in favor of a late checkout, which we gladly accommodated for you.- Thank you for your understanding, and we hope to have the opportunity to provide a better experience in the future.Thanks for taking the time to leave your review.