6/10 Okay
Charles B.
19 May 2024
Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication
Beautiful location, broken promises…
Location is great. Condo quiet and comfortable. However. The furniture is filthy, especially the couch. Outdoor furniture in the screened area needs replacing.
The biggest problem we had was that the dryer didn’t work in the unit. We notified the real estate company who manages the rentals on the second day of a 14 night stay. Five days of calling them later, Friday, someone came to look at it. We were promised a new dryer in the unit by Monday “at the latest!” Yeah. Never happened.
They did give us the entry code to another unit so we could do laundry one day. However. We were given the wrong unit number. Twice. Then we were given the wrong code. Five - count them, 5! Times.
Also, when you are on weeks 2 and 3 of a month long vacation, and are at the beach, and you specifically rented a condo to be able to do laundry whenever it’s convenient, this is not acceptable.
The management company blames the owner for not “giving them permission to replace the machine”. Whatever. I don’t care - I am on vacation and paying a good buck - just fix it!
Everyone was very nice and sounded very friendly and helpful, but they don’t seem to know what they’re doing. And indeed, no one did a thing.
I love Kiawah, but this unit and management company are off our list.
Charles B.
Stayed 14 nights in May 2024