Waterfront Home w/ Private Pool in Cape Coral

Hi Barbara, we're glad you enjoyed your stay overall and liked the neighborhood; we appreciate your suggestions. A strong windstorm before your check-in may have disturbed the pool area, and the homeowner has let the pool service know to take care of it so it's clean and guest-ready for future visitors. Thanks for staying with us; we’d love to host you again!

Hi Elizabeth, thank you for sharing your feedback with us. We sincerely apologize for the cleanliness concerns you experienced during your stay. This is not in line with our standards, and we regret that it affected your experience. We’ve already reached out to the cleaning service to address the issue directly. Additionally, we recently ordered new beach towels and hand towels to replace those that were taken, and we’re ensuring that all items are properly accounted for moving forward. We take cleanliness seriously and are reinforcing our standards with the cleaning team to prevent this from happening again. Thank you for bringing this to our attention, and we look forward to providing you with a better experience in the future.

Hi Daniel, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - The character and style of a home is a personal preference, and we furnished ours in hopes that it would appeal to most of our guests with both old and new aesthetics. Professional photos and the description on our listing best represent the home. Guests are encouraged to book a vacation home that best suits their taste.- A mechanic has already visited the house to inspect the water heater issue. Upon examination, all breakers were found to be in working order. It's important to note that the hot water may not be instant. However, after testing, it was found that the hot water supply was functioning properly.- We appreciate your feedback and are actively addressing the TV situation. Thank you for choosing to stay with us.

Hi Kristin, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- The bathrooms are in good condition and are accurately depicted in the listing photos.- Our listing doesn't advertise the pool as heated since we don't offer this service. However, we appreciate your feedback, and we're exploring the possibility of adding this feature as part of future upgrades. - We include a map on our listing so that guests can see the approximate location of the home before booking. We encourage guests to research the area to determine if the location meets their preferences. We also provide a welcome book containing tips for avoiding traffic as much as possible and accessing faster routes.Thank you for choosing to stay with us.

Owner's response: "Richard, it is the homeowner's mission to provide a 5-star experience for all their guests. We appreciate your review and your letting us know about our shortcomings. We have listened and everything has been managed and resolved. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays! We will continue to strive for the 5-star experiences we know we can deliver."

Catina, we sincerely apologize for any inconvenience you experienced during your stay. Your feedback is invaluable to us, and we take it seriously to ensure that future guests have a better experience.Regarding cleanliness, we have a reliable cleaning team, and while we seldom receive complaints, we understand that your experience fell short of expectations. We have promptly addressed your concerns with our cleaning crew to ensure that all areas, including doors and pool surroundings, are thoroughly cleaned and maintained to our standards.Regarding the keys and access, we provide detailed instructions in the provided handbook to facilitate a smooth check-in process. We apologize if this wasn't clear, and we'll take steps to make it more evident for future guests. Regarding the location, we strive to provide accurate information in our listing, including a map indicating our proximity to Cape Coral. We regret any confusion and will review our listing to ensure clarity for future guests.Once again, we apologize for any inconvenience you encountered. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. Please don't hesitate to reach out if you have any further concerns or if there's anything else we can do to improve your experience.Thank you for choosing to stay with us.