What an amazing property. The check in was so easy. Signora Christina was waiting for us, guided us in and gave us a full overview of the property, keys etc. She was even kind enough to have provided maps with specific locations (to visit, eat, etc). In one word everything was AMAZING. We had lots of very useful communication before the trip.Signora Chrisitna was always on hand to help but always respected our privacy. It is a beautiful home that we stayed in with everything you need. It is a home from home. It is in a quiet residential neighbourhood. There is a great ice cream shop about a 2 minute walk away (Sinfonia de Gelato). Handy for no 6 & 14 buses into town (bus stops literally less than a 2 min walk from the property making it very easy to get to/from the centre. There are many great restuarants nearby (La Luna, Il Barrino for example) that offer great Italian food at reasonable prices. Signora Christina had some basic essentials (milk, water, butter, coffee etc) ready for us upon arrival. My children especially loved the yummy treat that you left for them in the freezer!We had an issue with a taxi being cancelled twice as we were going to the Boboli Gardens. Signora Christina helped and we had a taxi in less than 5 minutes. She was gracious enough to book us a taxi to the airport for our return journey.All in all, it is a beautiful property, in a beautiful location and with a a beautiful lady who is always on hand to help.Grazie mille, Signora Christina