The first we had was before we visited the property. The was a change to our party and we asked for the set up in one of the rooms to be changed. While this was quite last minute (the day before), we were told that there would be a charge for this.
On arriving at the property was, we discovered that the rooms had been incorrectly described, which meant rearranging who slept where. This was particularly challenging as one of our party is 91, with limited mobility. The staircases were quite steep and there was no handrail to the first floor, making climbing the stairs a challenge for him.
The property was lovely and in a great location, but there were a number of issues that spoiled our visit.
There was only one bin in the property and it was filthy. The inside of the lid had obviously not been cleaned in some time. There was no recycling bin in the property. The recycling crates in the front garden were overflowing and could not easily be used.
There were no bins in any other room, including the bathrooms. This made disposing of items such as feminine hygiene products and catheter bags a challenge.
In terms of items supplied, there just wasn’t enough of anything. In a property that sleeps 7 people, there was not enough seating in either the living or dining areas. There were very few teaspoons and no glass tumblers at all, meaning we had to use cups or wine glasses.
The hand soap in the kitchen was almost empty, as were the shower gel containers in the bathrooms.
Our welcome pack contained four biscuits, some teabags and coffee bags and a couple of sachets of milk. This was not nearly enough for our party and wasn’t very welcoming.
The property boasted the availability of Netflix, but this only worked for us on the first night, so we were unable to continue watching the programme we started.
All in all, what should have been a lovely stay in a lovely property was really disappointing. We would not book again.