Overall was a good stay. Details could be improved. Vacation time is limited and we wasted some of it dealing with issues. 1. The beach resort pass could not be found after a searching, called management co. After calls back and forth they finally agreed it was not in house and said it would be brought by the next morning but was not. Called again and they said it would be brought by the next (2nd) morning. Unsure if it actually would be as they did not follow through the first time. We asked about where the office was and if we could pick it up, learned office was in Kona and a long round trip drive. 2. Garage items in poor shape, tires flat on bikes & much of the snorkel equipment had broken/missing clips or leaked. 3. Tried to access beach via walking but could not find public access, cut through a hotel getting to beach and then a golf course on returning. After that just did driving to beaches. 4. Often returned in afternoon, pool not always available, either closed or asked to leave for maintenance. Hot tub jet control was unreliable, worked about 1 out of 3 tries. 5. Arrived early evening on Thanksgiving, bought limited groceries for dinner and breakfast at gourmet deli (with matching prices). Arriving found only one coffee packet not sufficient for group and no tea selection as indicated in listing. All kitchen cupboards full of dishes/cookware, spend time reorganizing to make space for groceries. Tupperware/storage containers limited, lots of lids but not tubs/containers. 6. Arrived to unlocked garage and back door. We did lock back door as we left, but what we assumed was garage door key did not fit lock and we left it unlocked. 7. First use of outside grill it smoked & burst into a grease fire. Another person at pool said their grill also got very smokey on first use. 8. Wi-Fi directions had wrong network name. But our computer guy was able to make it work. 9. Master bedroom had accessible walk-in shower, but bed was not accessible, too high off ground. Bedroom #2 bed was accessible (normal height), but had step in tub/shower, not accessible. We did ask about accessibility before selecting house, as one member of our party is disabled. Bedroom #3 - 2 twins, closet had to be cleared out to be usable. 10. Every surface (except kitchen & tables) was cluttered with knick-knacks, had to be cleared to make useable space. 11. On leaving found not all bath towels fit in the washer, needed 2 loads. (One top of 1 load of beach towels.)