1.5 Acre Luxury Escape - Saltwater Pool with Water Views

In nearly a decade hosting, no guest has been this confrontational and abusive; our five-star record speaks for itself. On arrival, she used the wrong keypad code, raised her voice and claimed the door was broken. Vrbo found a full $600 refund unsupported; her review contradicts her messages and evidence. At 7:02 p.m. she asked for the pool to be ready by 8:00 a.m.; the heater was activated overnight. After saying 80°F was ideal, she wrote, “Says 82.” A photo showed 83°F; footage shows the group swimming. Calling the pool “freezing” and unusable is false. Only after confirming 82°F did she request 87°F, which was never promised. Temperatures fell into the 50s with cloud cover. An exposed 20-by-50-foot pool holding tens of thousands of gallons is not a hot tub and cannot reasonably reach or maintain 87°F in those conditions. CDC guidance places 83°F within its 79–86°F comfortable range. Once the prepaid $600 was verified, no extra charge was imposed. Her messages and exterior footage show my father came only after she asked someone to turn off the heater and asked if he could bring glasses; they refute any claim of uninvited or unauthorized entry. We categorically deny abusive language. They left over two hours late; we waived the fee. Off-platform, she conditioned a positive review on payment and threatened a negative review if refused. After repeated calls and threats, Vrbo directed her to stop contacting us. Her refund demand was rejected by Vrbo; this review followed.