2/10 Terrible
Wendy S.
6 April 2025
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Worst VRBO experience ever
The unit was not even close to the pictures online. It had been redecorated to a terrible Mardi Gras theme. Mirrors over the beds with nasty hand prints on them. Plastic coins glued to the ceiling. A neon sign in the living room. Feathers on the walls. It was not ready when we arrived at 4:00. Cleaning lady was there until 5:00. The dishwasher was still full of dirty dishes, floors not cleaned, towels still in the dryer, etc and then she left. Later that night er noticed that the smoke detectors and carbon monoxide detectors had been removed - wires hanging from the ceilings in both units. The kitchen sink was broken and water poured out in the floor when it was used, there were 2 extra rolls of toilet paper for 4 bathrooms, no trash bags, fish towels, hand soap, and the dispensers pictured online in the showers had been removed. I contacted the host and he said he would be over in the morning with suppliers and repairs. Never showed up. A maintenance man came at 6pm, just as we were leaving for the evening reinstall the smoke detectors. Said he didn’t know anything about anything else. I contacted VRBO several times and sent pictures. We bought our own toilet paper, trash bags and washed dishes in a bathroom sink using bath cloths and towels. Host offered cleaning fee refund. Then refused to do it. VRBO had to refund it. Stay away from Synergy Rentals!
Wendy S.
Stayed 2 nights in Dec 2024
