The cabin was nice but we had an uncomfortable stay. I think it would lovely in the summer. The 2 stars reflect that potential, not our stay.The key pad did not work. We had to hunt around the cabin to find a rock with the hidden key, which was frozen to the ground. We had to find another rock in the woods to bash the key rock loose. It was barely 60 degrees in the cabin and the mini-split could not warm it up. We eventually found a space heater that helped, but it was not suggested. We stayed bundled up until bed.The water was frozen. Luckily there was a small trickle in the bathroom sink. We had to catch water from that sink to flush the toilet. Under direction from the manager (Allen Donatelli), we found the well house and checked the heat lamp, which had burned out, and we replaced the bulb. Allen was reasonably responsive but fairly dismissive of our situation. He did not apologize. We had to find a new place to leave the key when we left. Allen clearly has never been to the cabin. We live in a rural area in an older house. We understand that issues can happen, especially in the winter. We did everything we could to be helpful in a bad situation, but it is certainly reasonable to expect a bare minimum of running water. I asked for a refund or a replacement stay. I got 30, which seems insufficient. We always try to stay locally vs. a hotel but this was a huge disappointment.