Under the Oaks Santa Barbara

It was a joy to have Allyson and her friends. Welcome back any time.

There was some confusion in Kim’s booking, when she wanted to add an additional night. She should never have been charged $1250 for a Thursday night. My highest charge for a weeknight is $850. I am confused as to why this showed up that way on her bill, now that I review our messages and bills. I apologize for making her feel gauged and regret that I didn’t see the error at the time. The reason she gave for not wanting the room, was not the price, but that the room was unneeded. If we could have discussed it further at the time, I would have discovered the error sooner and would have corrected it. I look at my role as host is to make things easier and more comfortable for my guests. I regret any unpleasantness that any of my guests experience while on my property or with the billing process. I am vigilant, now in checking the billing, when any changes are requested, so this won’t happen again.