This was our first time in Myrtle Beach, and Halla was extremely responsive. The room was clean, comfortable, and had everything we needed! We slept very well in the comfy bed. We especially enjoyed the large balcony and spent a lot of time there enjoying the view, dining, and visiting with family. The showers were nice, including 2 good-sized walk-in showers. I took advantage of the jacuzzi tub, as well. Water pressure was adequate. The towels were super plush, probably the nicest of anywhere I've stayed!Halla thought of everything with supplies. We had a maintenance issue, and Halla had someone out, and it repaired in no time. The "Sonic" nuggets ice machine on the counter was super fun, and a nice touch!Overall, the interior, although clean and nicely decorated, is a bit dated, and needs refreshing. The property is fabulous! The pools and hot tubs were expansive. The lazy river was fun, even for us adults. The pool was huge with plenty of room for kids and adults. There were 2 hot tubs. The elevators was fast; we never had to wait long. The area felt very safe, surrounded by neighborhoods for walking. It was a tiny bit inconvenient to park across the street, but wasn't a big deal for us at all. Just unload your luggage at the main building in the 15-minute parking spots, and you're good. I highly recommend The Mason Jar Milkshake Bar! We also loved The Boardwalk, including Pier 14 restaurant, the Skywheel, Ripley's House of Mirrors, and the Arcade.