Beautiful home, well maintained, very clean and comfortable, perfect for our family of 9. Lovely touches everywhere and an enviable book collection at our disposal. We did have some misunderstanding due to the VRBO stated policy “service animals and emotional support animals are not considered pets”. Although Andrew did check “no pets”, two of his reviews mentioned pets on the property. He first denied that there were guests with pets, then stated they must have been old reviews. They were from 2022, not so very long ago, I think. They should have been removed or explained in lieu of his changed policy. We did bring a 15 year old family member who is autistic and has an emotional support dog. Both Andrew and I called VRBO for policy clarification. While I was on the phone waiting for a supervisor, Andrew loudly voiced his impatience and angrily threatened to leave the premises without resolution. Because VRBO did not orally stand by their website statement we settled on a 200 pet fee for our non shedding, well behaved dog.Unfortunately, we had a second issue when we explained that we were hoping for one additional family member to come by to join us for a short period of time perhaps overnite perhaps not, and one additional family member coming by who would not be staying overnite. Andrew stated that his fee for additional guests, whether overnite or not, would be 187 per person which he reduced to 50per. I never encountered this before.