Ocean Park Resort 1224

Hi, Sara. Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations and that you would not feel comfortable recommending the unit based on your stay. We sincerely apologize for the cleanliness concerns, the lack of hot water at the sink, and the issue with the kitchen light. We also regret that the reported maintenance concern was not addressed during your stay. We understand how frustrating it can be to report an issue and not receive the timely follow-up and assistance you expected. Your comments have been shared with the appropriate housekeeping, maintenance, and guest service teams for review. Feedback like yours is important and helps us identify areas where we need to improve both the condition of our accommodations and our responsiveness to guest concerns. Thank you for bringing these matters to our attention. We are sorry that we fell short of expectations and would welcome the opportunity for a second chance to provide you with a much better vacation experience in the future.