Beautifully appointed cottage in extensive grounds

Thank you for your kind comments. I hope we will have the pleasure of hosting you again in the future

I am sorry you did not enjoy your stay at our cottage. You will appreciate that I am unable to control what vehicles guests arrive in so cannot accept your statement “camper vans and motorhomes are parked directly in front of the windows”. I have checked and there was one camper van but the only other vehicle was the cleaner’s van, which was not there every day. Nell Gwyn Cottage shares a cellar with Orton Hall, the entrance of which is close to our front door. It is over 300 years old, not designed to modern standards. It can be cold and damp but this does not affect the cottage itself. The door was occasionally opened to permit work access, but I agree this should not happen whilst guests are in the cottage. This will be addressed. I am curious concerning your comments regarding cleanliness. You contacted me with questions before arrival which I welcomed, and also following check in to clarify a point concerning hot water. However, you chose not to communicate on the cleanliness matters which would seem to be oversights which could easily be corrected. You declined my offer to arrange a clean mid way through your visit. I do not accept your comment regarding our furniture which is always in clean and good condition. You ignore my quick replies, the convenient location and the Hall’s beautiful grounds You have not submitted a review, simply criticism, unjustified in my opinion. I refer you to our 90 reviews, the majority being 5 star. Our VRBO rating is “exceptional”

We are pleased to note that you enjoyed your visit to Nell Gwyn Cottage and since we do not live locally we are grateful for your comments. We have always endeavoured to maintain the cottage to a very high standard. The mattress and the CD player will be replaced as soon as possible. We do, however, need to point out that the sofa is large and together with the armchair provided definitely permits seating for 4 people. We have never had complaints on this issue. Also, the sofa was reupholstered and the springs replaced recently at great cost, so we are rather surprised by your comments.

Your grading of two stars is grossly unfair and based on inaccuracies, so let’s deal in facts. Our start up instructions have been easily understood by scores of guests over many years and are simple to carry out. After your written contact with me on arrival, not only did I explain further, but I organised for practical, hands on help for you which you fail to mention. I am sorry if steps are not to your liking, but their presence can hardly form a contribution to a poor rating. Bathroom 2 shower is perfectly serviceable. I have used it since your visit and it is functioning normally. Bathroom 1 shower does not run out of hot water. You were there for five nights. Are you seriously saying you had no hot water for that period? The laundry is in the main building of Orton Hall, about thirty feet from our front door, hardly a “distant” laundry. Yes, it is coin operated and this is clearly mentioned on the description of the cottage on the website. Yes, the tumble drier had broken down in the period immediately preceding your arrival and was yet to be repaired, but you were offered and accepted an alternative, which again you fail to acknowledge. In summary, we have bent over backward to accommodate your perceived difficulties, but with no acknowledgement or appreciation from your side. I refer you to our other guest reviews which are almost exclusively 5 star, and offer my opinion that difficulties experienced by you are entirely of you own making.